3 -5 years of relevant experience in a similar role with a proven track record of payroll experience as well as employee data and system management
Grade 12 (Essential)
Diploma in Finance or related field (Essential)
Knowledge of system administration, including user access management, troubleshooting, and system optimisation
Proficient in reporting tools (e.g., Excel, Power BI, Tableau)
Knowledge of the Synerion system
Strong knowledge and understanding of systems
Verbal and written communication skills
Interpersonal skills
Problem-solving skills
Maintain the organizational hierarchy and job architecture by making necessary updates such as creating new companies, divisions, and departments
Map employee data architecture across systems to ensure alignment of all data sources and information to support effective reporting and decision-making
Clean up data to ensure that all data is accurate, current, and categorised correctly
Liaise with the IT team to run system upgrades as required and ensure that data integrity is upheld
Partner with IT and system providers to ensure that data security measures are in place and operate effectively in line with regulations and best practices
Conduct system audits on a regular basis, identify and resolve any issues that might impact HR functions and processes
Act as the Super User for all relevant payroll systems, databases, and reports
Manage system performance and user access to ensure functions operate optimally and meet operational, security, and compliance requirements
Identify and raise any concerns or issues relating to the systems, ensuring they are addressed promptly
Collaborate with the system service provider and the IT team to resolve identified issues and risks
Import relevant information (e.g., increases and employee details) to ensure that systems reflect accurate information
Make necessary updates to systems in line with business requirements (e.g., calendar, pay periods)
Work with the system provider and IT to implement upgrades, developments, customisations, or enhancements (e.g., loading new companies, setting up rules, transferring employees)
Attend to system tickets daily, ensuring all are addressed, resolved, and closed promptly
Collaborate with the training department to train staff on system use and provide ongoing support
Develop and distribute user documentation aligned with the training provided
Extract, compile, and distribute daily, weekly, monthly, and annual reports
Create and automate reports and dashboards as per business requirements
Provide monthly people metrics and reports on relevant trends
Execute wage administrator duties for payrolls
Update monthly payroll input
Run weekly timecards and perform spot checks on hours worked
Print weekly timecards and verify terminations, upgrades, downgrades, and leave
Balance the billings for selected payrolls
Handle day-to-day payroll queries
Submit leave forms to service providers
Calculate back pay requests and submit for payment
File all payroll documents
Distribute payslips from service providers to branches
Allocate and track all types of leave (sick leave, annual leave, family responsibility leave)
Ensure leave balances are correctly maintained and updated
Address employee leave queries and discrepancies
Calculate and implement increases and bonuses when applicable
Run and distribute wage reports for HR, Operations, Finance, and Risk/Compliance