Analyst, Implementation & Customer Application, Air & Sea

DSV - Global Transport and Logistics; Kempton Park; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking an Analyst for Implementation & Customer Application in Air & Sea. This role involves providing commercial support, leading strategic implementation projects, and enhancing customer visibility tools. The ideal candidate will have a strong background in systems analysis, project management, and customer service within a logistics environment. You will engage with internal and external teams to drive continuous improvement initiatives and manage complex reporting requests. Join a dynamic team where your contributions will significantly impact customer satisfaction and operational efficiency.

Qualifications

• 4-7 years of experience in systems and process analysis within logistics.
• Preference for candidates with operational or supervisory experience.

Responsibilities

• Support customer applications and value-added services.
• Manage strategic implementation projects and customer EDI/API integrations.
• Provide training and documentation for best practices.

Skills

Systems Analysis

Process Improvement

Customer Visibility Tools

Project Management

Communication Skills

Analytical Skills

Education

Matric

Industry Level Qualification

Tertiary Qualification

Tools

Cargowise

Microsoft Dynamics

Power BI

Purchase Order Management Systems

Job description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Analyst, Implementation & Customer Application, Air & Sea
Time Type: Full Time

Main Purpose of The Role:

• Commercial Support – Customer Visibility and Implementation
• Strategic Implementation Project Lead
• Internal Projects and Process Improvements (Best Practice)
• Internal & External Training – Customer Visibility tools
• System Super user and Application support
• Business Implementation Manager responsibility on EDI projects
• Reporting analyst for special customer reporting requirements
• Continuous Improvement Projects

Minimum Requirements:

Minimum of 4 – 7 years’ Systems and Process/ analyst experience in a Logistics environment

Preference to Senior Systems and Processes. Consideration for Operational/ Supervisory role in either Operations, Account Management should they have suitable technical acumen and exposure to Systems.

Qualifications:

Matric (essential)

Advantageous to have Industry level qualification/ tertiary qualification

Computer packages:

Cargowise or other related Industry TMS, Microsoft Dynamics/ CRM software; Purchase Order Management Systems/ Customer Visibility platforms, Power BI, Understanding of EDI and API technologies and disciplines

Duties and Responsibilities:

• Sales support of Customer Applications and Value Added services as defined – Purchase Order Management, Customer Visibility and online bookings, Connectivity Solutions and Advanced customer reporting, etc.
• Customer Innovation and Continuous Improvement Initiatives
• Communicate customer requirements for development
• Maintenance and enhancements of Customer Applications (Super user)
• Project Management on strategic Implementation projects nationally (subject to Scope qualification)
• First line support to National team – maintenance, setup, change management, error resolutions
• Document Development for training and Implementation according to standard best practice
• Internal and External training on Customer Applications, Connectivity and Reporting
• Vertical Development Support
• Managing and implementing complex Reporting requests and requirements
• Supporting continuous Improvement and process improvement initiatives as it relates to Internal or External processes – working with Robotics, Innovation and other teams on solutions.
• Lead and coordinate assigned strategic customer implementations within Division or Cross-divisional projects
• Effective engagement with the Global Network and teams to ensure origin/ destination requirements are implemented effectively
• Continuous Improvement initiatives
• Monitor, manage and track all major implementation projects keeping to deadlines and tracking costs related to Implementation and setup, through use of agreed project management software
• Co-ordinate and project manage customer EDI/ API integrations as per agreed methodology including customer engagement, scope, costing & User Acceptance Testing
• Contribute to content and maintenance of all templates, Work Instructions and Standard Operating Procedures
• Assist in creation, formulating and presenting of Training Material on a National Level as it applies to Implementation, EDI, specialized reporting & Order Management best practice
• Creating Product awareness and reinforcing best practice

Added Advantages:

• Strong Technical/ System acumen
• Deadline driven
• Strong administration and Communication skills
• Ability to connect with people and build solid relationships
• Pragmatic and hands-on approach
• Project Management skills
• Dynamic
• Ability to create and present presentations to both internal and external audiences
• Strong analytical skills