AMS Application Support Specialist (L1.5–L2)

Blue Pearl PTY; Cape Town; On-site; ZAR 300,000 - 540,000; Full time

Job summary

Blue Pearl PTY is seeking a technically skilled Technical Support Professional – AMS in Cape Town. The role involves monitoring IT alarms, incident management, and providing L1.5/L2 application support within an ITIL-aligned framework.

Responsibilities include investigating issues, coordinating with internal resolver teams and third-party vendors, and maintaining incident records. The position requires on-site work in Cape Town and availability for a 24/7 shift roster, including weekends and

Qualifications

• Solid understanding of database management and database troubleshooting.
• Knowledge of multiple operating systems.
• Familiarity with multiple programming languages.
• Understanding of ITIL-aligned service management practices.
• Experience in technical support, application support, or AMS environments.

Responsibilities

• Monitor IT alarms 24/7 and manage incidents to restore services.
• Coordinate with resolver teams and vendors to resolve issues.
• Perform L1.5 to L2 application support including basic production support.
• Investigate technical faults and conduct root cause analysis.
• Log incidents and maintain accurate records for audit purposes.
• Escalate complex incidents to L3 as required.
• Respond to email queries with detailed technical analysis.

Skills

Incident management

Root cause analysis

Analytical thinking

Stakeholder management

Communication skills

ITIL practices

Tools

Service management platform

Job description

Blue Pearl PTY is seeking a technically skilled Technical Support Professional – AMS in Cape Town. The role involves monitoring IT alarms, incident management, and providing L1.5/L2 application support within an ITIL-aligned framework.

Responsibilities include investigating issues, coordinating with internal resolver teams and third-party vendors, and maintaining incident records. The position requires on-site work in Cape Town and availability for a 24/7 shift roster, including weekends and