Amharic/Arabic Speaking Call Centre Sales Agent (JB5414)

Kontak Recruitment; Rosebank; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment agency seeks a motivated Call Centre Sales Agent fluent in Amharic, Arabic, and English to engage customers effectively. This role involves resolving queries, maintaining records, and driving brand engagement on a 1-year fixed-term contract. Ideal candidates should possess strong customer service skills and experience within call centers.

Qualifications

• 1–2 years’ experience in a call centre, customer service, or administrative role.
• Fluency in Amharic, Arabic, and English is essential.
• Experience in engaging the informal market is advantageous.

Responsibilities

• Engage with customers in the informal sector to resolve queries and complaints.
• Record all customer interactions accurately and comprehensively.
• Support daily administrative functions and ensure all records are up to date.

Skills

Customer service orientation

Fluency in Amharic

Fluency in Arabic

Fluency in English

Conflict resolution

Interpersonal skills

Communication skills

Attention to detail

Education

Grade 12 / NQF Level 4

Job description

Amharic/Arabic Speaking Call Centre Sales Agent (JB5414)
Houghton, Johannesburg
R10 000 basic + R2,000 performance-based incentives
1-Year Fixed Term Contract

Seeking a motivated and customer-focused Call Centre Sales Agent that is fluent in Amharic, Arabic and English to join the team on a 1-year fixed-term contract. The ideal candidate will have experience in customer service, administration, or call centre environments and will play a vital role in resolving customer queries, maintaining accurate records, and driving brand engagement—particularly within the informal sector.

Minimum Requirements:
Grade 12 / NQF Level 4
1–2 years’ experience in a call centre, customer service, or administrative role
Fluency in Amharic, Arabic, and English (essential)
Experience working within or engaging the informal market (advantageous)
Strong customer service orientation
Conflict resolution and interpersonal skills
Excellent verbal and written communication
Planning, prioritisation, and time management skills
Attention to detail and accuracy in record-keeping
Ability to work independently and under pressure
Self-motivated and proactive
Brand awareness and ability to promote effectively
Strong administration skills

Duties and Responsibilities:
Engage with customers in the informal sector to resolve queries and complaints
Record all customer interactions accurately and comprehensively
Provide timely and effective feedback to customers based on client communication
Promote and represent the brand positively in the target market
Assist in the development and maintenance of client relationships
Support daily administrative functions and ensure all records are up to date
Meet performance targets aligned with incentives

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
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Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.