Amharic / Arabic Speaking Call Centre Sales Agent (JB5414)

Recruitment; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency is seeking a motivated Call Centre Sales Agent in Johannesburg fluent in Amharic, Arabic, and English. The role involves resolving customer queries, maintaining records, and promoting the brand within the informal sector. Ideal candidates will possess strong customer service skills and 12 years of experience in a similar environment. A 1-year fixed-term contract with a salary of R10,000 plus incentives is offered.

Qualifications

• 12 years experience in a call centre or customer service role.
• Experience working within or engaging the informal market is advantageous.
• Strong administration skills and attention to detail.

Responsibilities

• Engage with customers in the informal sector to resolve queries.
• Record customer interactions accurately.
• Promote and represent the brand positively.

Skills

Fluency in Amharic

Fluency in Arabic

Fluency in English

Customer service orientation

Conflict resolution skills

Interpersonal skills

Education

Grade 12 / NQF Level 4

Job description

Amharic / Arabic Speaking Call Centre Sales Agent (JB5414)

Houghton Johannesburg

R10 000 basic R2000 performance-based incentives

1-Year Fixed Term Contract

Seeking a motivated and customer-focused Call Centre Sales Agent that is fluent in Amharic Arabic and English to join the team on a 1-year fixed-term contract. The ideal candidate will have experience in customer service administration or call centre environments and will play a vital role in resolving customer queries maintaining accurate records and driving brand engagementparticularly within the informal sector.

Minimum Requirements :

Grade 12 / NQF Level 4

12 years experience in a call centre customer service or administrative role

Fluency in Amharic Arabic and English (essential)

Experience working within or engaging the informal market (advantageous)

Strong customer service orientation

Conflict resolution and interpersonal skills

Excellent verbal and written communication

Planning prioritisation and time management skills

Attention to detail and accuracy in record-keeping

Ability to work independently and under pressure

Self-motivated and proactive

Brand awareness and ability to promote effectively

Strong administration skills

Duties and Responsibilities :

Engage with customers in the informal sector to resolve queries and complaints

Record all customer interactions accurately and comprehensively

Provide timely and effective feedback to customers based on client communication

Promote and represent the brand positively in the target market

Assist in the development and maintenance of client relationships

Support daily administrative functions and ensure all records are up to date

Meet performance targets aligned with incentives

Please do not apply using Scanned CVs no supporting documentation is required at this point this will be requested later.

IMPORTANT : We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer :

Equal opportunity : All backgrounds are welcomed with no bias. All are considered based on requirements.

Job specifics : Requirements mirror advertisement duties may adjust for client needs.

Fair process : Fair assessment only shortlisted candidates contacted due to volume.

Privacy : Data processed as per Privacy Policy. By applying you agree to data handling. We safeguard applicant info.

Candidate verification : Candidates selected by the client are verified. False info may disqualify or end employment via the client.

Offer clarity : Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link : Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility : Upon applying confirmation of receipt for a specific advert is given. If no confirmation is received you must verify with Kontak Recruitment.

Required Experience :

Unclear Seniority

Key Skills

Corporate Paralegal,Car Driving,Design Engineering,Electrical Controls,Consultancy

Employment Type : Full Time

Experience : years

Vacancy : 1