Amharic / Arabic Speaking Call Centre Sales Agent (Jb5414)

Kontak Recruitment; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment agency is seeking a motivated Call Centre Sales Agent fluent in Amharic, Arabic, and English for a fixed-term contract in Johannesburg. This role will involve engaging with customers in the informal sector, resolving queries, and supporting brand engagement, alongside administrative tasks. Ideal candidates should have a strong customer service orientation and relevant experience in similar environments.

Qualifications

• 1-2 years' experience in call centre or customer service.
• Fluency in Amharic, Arabic, and English required.
• Experience engaging the informal market advantageous.

Responsibilities

• Engage with customers in the informal sector to resolve queries.
• Maintain accurate records of customer interactions.
• Promote the brand positively within the target market.

Skills

Customer service orientation

Conflict resolution

Excellent verbal and written communication

Planning and time management

Attention to detail

Self-motivated

Proactive

Strong administration skills

Education

Grade 12 / NQF Level 4

Job description

Amharic / Arabic Speaking Call Centre Sales Agent (JB)Houghton, JohannesburgR10 basic + R2, performance-based incentives1-Year Fixed Term ContractSeeking a motivated and customer-focused Call Centre Sales Agent that is fluent in Amharic, Arabic and English to join the team on a 1-year fixed-term contract.

The ideal candidate will have experience in customer service, administration, or call centre environments and will play a vital role in resolving customer queries, maintaining accurate records, and driving brand engagement—particularly within the informal sector.Minimum Requirements : Grade 12 / NQF Level 41–2 years' experience in a call centre, customer service, or administrative roleFluency in Amharic, Arabic, and English (essential)Experience working within or engaging the informal market (advantageous)Strong customer service orientationConflict resolution and interpersonal skillsExcellent verbal and written communicationPlanning, prioritisation, and time management skillsAttention to detail and accuracy in record-keepingAbility to work independently and under pressureSelf-motivated and proactiveBrand awareness and ability to promote effectivelyStrong administration skillsDuties and Responsibilities : Engage with customers in the informal sector to resolve queries and complaintsRecord all customer interactions accurately and comprehensivelyProvide timely and effective feedback to customers based on client communicationPromote and represent the brand positively in the target marketAssist in the development and maintenance of client relationshipsSupport daily administrative functions and ensure all records are up to dateMeet performance targets aligned with incentives