Alumni Community Coordinator

Mindworx Consulting; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A consulting firm in Johannesburg is seeking a Community Engagement Specialist to develop and manage alumni initiatives, grow the alumni network, and oversee communication channels. The ideal candidate will have a Bachelor’s degree and at least 3 years of relevant experience. Strong project management and communication skills are essential. This role offers an opportunity to impact community building and engagement positively.

Qualifications

• At least 3 years of experience in community management or alumni relations.
• Experience in education, training, or youth development sectors is a plus.

Responsibilities

• Develop and implement strategies to grow and engage the alumni network.
• Own and manage alumni communication channels.
• Manage and maintain the alumni database.

Skills

Written and verbal communication skills

Relationship-building skills

Project management skills

Event coordination skills

Familiarity with CRM

Education

Bachelor's degree in marketing, communications, education, HR, or related field

Tools

CRM platforms

Email marketing platforms

Social media management tools

Job description

Key Responsibilities :

Strategy and Community Growth :

• Develop and implement strategies to grow and engage the alumni network.
• Identify growth opportunities through events, digital platforms, partnerships, and referrals.
• Create and manage a content calendar tailored to alumni interests (e.g., job opportunities, thought leadership, alumni stories, events).

Engagement and Communications :

• Own and manage alumni communication channels (e.g., email newsletters, WhatsApp groups, LinkedIn, alumni portal).
• Develop initiatives that drive participation such as webinars, networking events, mentorship programs, and career fairs.
• Manage regular feedback loops to understand alumni needs and tailor initiatives accordingly.

Platform and Data Management :

• Manage and maintain the alumni database by coordinating data updates, tracking alumni activity, and ensuring accuracy.
• Collaborate with internal stakeholders to query the database for targeted communications, engagement insights, and reporting.
• Track and report on alumni engagement metrics and KPIs (e.g., registration numbers, event attendance, referrals, email open rates).

Collaboration and Relationship Building :

• Partner with internal teams (marketing, product, programs, and placement) to align alumni initiatives with broader Academy goals.
• Establish relationships with key alumni and develop ambassador and peer leadership models.
• Collaborate with employer partners to create job, mentoring, or speaker opportunities for alumni.

Qualifications and Experience :

• Bachelor's degree in marketing, communications, education, HR, or a related field.
• At least 3 years of experience in community management, alumni relations, marketing, or stakeholder engagement.
• Experience working in education, training, edtech, or youth development sectors is a plus.

Skills and Attributes :

• Excellent written and verbal communication skills.
• Strong relationship-building and empathetic listening skills.
• Creative thinker with a passion for community building and youth empowerment.
• Strong project management and event coordination skills.
• Familiarity with CRM, email marketing platforms, and social media management tools.
• Self-starter who thrives in a fast-paced, evolving environment.

Key KPIs :

• Growth in alumni registration and engagement on the platform.
• Attendance and participation in alumni events.
• Number of alumni-led initiatives or referrals.
• Engagement metrics across channels (e.g., open rates, social engagement).
• Feedback and satisfaction scores from alumni.