Alumni Community Coordinator

Mindworx Consulting and Academy; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An innovative education consultancy in Johannesburg is looking for an experienced Alumni Relations Manager. This role focuses on developing strategies to grow the alumni network, manage communication channels, and maintain engagement through various initiatives. The ideal candidate will have a Bachelor's degree and over three years of experience in community management. A passion for youth empowerment and strong communication skills are essential. Competitive compensation is offered.

Qualifications

• 3+ years of experience in community management, alumni relations, marketing, or stakeholder engagement.
• Experience in education, training, or youth development sectors is a plus.

Responsibilities

• Develop and implement strategies to grow and engage the alumni network.
• Own and manage alumni communication channels.
• Manage and maintain the alumni database.

Skills

Excellent written and verbal communication skills

Strong relationship-building skills

Creative thinker

Project management skills

Experience with CRM tools

Education

Bachelor's degree in marketing, communications, education, HR, or a related field

Tools

CRM tools

Email marketing platforms

Social media management tools

Job description

Key Responsibilities: Strategy and Community Growth

• Develop and implement strategies to grow and engage the alumni network.
• Identify growth opportunities through events, digital platforms, partnerships, and referrals.
• Create and manage a content calendar tailored to alumni interests (e.g., job opportunities, thought leadership, alumni stories, events).

Engagement and Communications

• Own and manage alumni communication channels (e.g., email newsletters, WhatsApp groups, LinkedIn, alumni portal).
• Develop initiatives that drive participation, such as webinars, networking events, mentorship programs, and career fairs.
• Manage regular feedback loops to understand alumni needs and tailor initiatives accordingly.

Platform and Data Management

• Manage and maintain the hosted alumni database by coordinating data updates, tracking alumni activity, and ensuring accuracy.
• Work with internal stakeholders to query the database for targeted communications, engagement insights, and reporting.
• Track and report on alumni engagement metrics and KPIs (e.g., registration numbers, event attendance, referrals, email opens).

Collaboration and Relationship Building

• Partner with internal teams (marketing, product, programs, and placement teams) to align alumni initiatives with broader Academy goals.
• Establish relationships with key alumni and develop ambassador and peer leadership models.
• Collaborate with employer partners to create job, mentoring, or speaker opportunities for alumni.

Qualifications and Experience

• Bachelor's degree in marketing, communications, education, HR, or a related field.
• 3+ years of experience in community management, alumni relations, marketing, or stakeholder engagement.
• Experience working in education, training, edtech, or youth development sectors is a plus.

Skills and Attributes

• Excellent written and verbal communication skills.
• Strong relationship-building and empathetic listening skills.
• Creative thinker with a passion for community building and youth empowerment.
• Strong project management and event coordination skills.
• Familiarity with CRM, email marketing platforms, and social media management tools.
• Self-starter who thrives in a fast-paced, evolving environment.

Key KPIs

• Growth in alumni registration and engagement on the platform.
• Attendance and participation in alumni events.
• Number of alumni-led initiatives or referrals.
• Engagement metrics across channels (e.g., open rates, social engagement).
• Feedback and satisfaction scores from alumni.