AI Safety & Policy Associate - Intermediate (AI Community)

TELUS Digital AI Data Solutions; Gauteng; On-site; ZAR 300,000 - 420,000; Full time

Job summary

TELUS Digital invites applications for an AI Safety & Policy Associate to join our AI Community, focusing on data-level risk identification and labeling. You will help ensure models learn what is right, what is wrong, and what is a gray area, effectively preventing harmful AI behaviors before deployment.

You’ll work remotely within a global community, applying complex policies to thousands of scenarios and contributing to ongoing safety improvements across 20+ domains and 500+ languages.

Qualifications

• Bachelor’s Degree in any field is required.
• Native-level proficiency in your primary language is mandatory.
• English proficiency at least B1 (Intermediate) is required.

Responsibilities

• Safety Annotation: evaluate AI outputs against safety rubrics and flag bias or prohibited topics.
• Harmful Content Classification: categorize hate speech, self-harm, and illegal content.
• Fact-Checking & Grounding: verify claims with reliable sources to prevent hallucinations.
• Guideline Application: apply policy documents to edge cases for consistent safety handling.
• Feedback Loop Participation: report recurring weaknesses to improve safety policies.

Skills

Detail Orientation

Native Language Proficiency

English Proficiency

Education

Bachelor’s Degree

Job description

At TELUS Digital, we believe that safety is a continuous process, not a one-time check. As an AI Safety & Policy Associate, you are the primary guardian of our AI training datasets. You will join our AI Community as a specialist dedicated to identifying, labeling, and mitigating risks at the data level. While our Strategists design the rules, you are the one who applies them to thousands of complex scenarios to ensure the model learns what is right, what is wrong, and what is a "gray area." At TELUS, your daily work directly prevents harmful AI behaviors before they ever reach a user.

What You’ll Do (Key Responsibilities):

• Safety Annotation: Evaluate AI-generated responses against strict safety rubrics, flagging content that contains bias, misinformation, or prohibited topics.
• Harmful Content Classification: Categorize various types of "harm" (e.g., hate speech, self-harm, or illegal acts) to help the model understand specific boundary lines.
• Fact-Checking & Grounding: Verify the factual accuracy of model claims using reliable external sources to prevent "hallucinations."
• Guideline Application: Apply complex policy documents to "edge cases"—scenarios where the answer isn't clearly right or wrong—to ensure consistent model alignment.
• Feedback Loop Participation: Report recurring model weaknesses to the Governance Leads to help refine and update our global safety policies.

Qualification path

What You Bring (Mandatory Qualifications):

• Education: Minimum of a Bachelor’s Degree in any field. (Preferred: Humanities, Social Sciences, Communications, or Law).
• Native Language: Native-level proficiency in your primary language is mandatory. You must understand the cultural "slang" and subtle context that signifies harm in your region.
• English Proficiency: Minimum B1 (Intermediate) level English to follow community guidelines and log safety reports.
• Detail Orientation: An exceptional ability to spot small errors and remain focused during repetitive, high-stakes analysis.

Assessment:

In order to be hired into our community, you’ll go through a subject-specific qualification interview that will determine your suitability for the position and complete ID verification.

Why Join the TELUS Digital AI Community:

• Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
• Impactful Expertise: Use your native language and academic degree to shape real-world AI systems and products used by millions every day.
• Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.

Flexible Engagement:

Manage your own schedule while making a meaningful impact on the future of technology.

All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity