Agent: Merchant Collections

Capitec Bank; Bellville; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking energetic, self-motivated individuals passionate about service in the banking sector. This role focuses on correcting payment behavior of merchants to enhance client retention and minimize bad debt through effective analysis and negotiation. Ideal candidates will have a strong background in debt recovery and possess relevant qualifications in Credit Management or Banking. Join a dynamic team where your contributions will directly impact the success of our merchant services and client relationships. If you thrive in a fast-paced environment and are committed to excellence, this opportunity is perfect for you.

Qualifications

• 2-4 years in financial services debt recovery or campaign collections environment.
• Sound knowledge of Debt Collection and client retention.

Responsibilities

• Correct payment behaviour of merchants to retain clients.
• Minimise Merchant bad debt through analysis and negotiation.

Skills

Attention to Detail

Communication Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Education

Relevant tertiary qualification in Credit Management or Banking

Bachelor's Degree in Credit Management or Banking

Tools

Postilion

Postilion Office

MAS

Documentum

Bancs

Payment Warehouse

Job description

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To correct payment behaviour of merchants in order to retain clients and enable continuation of sales.
• To minimise Merchant bad debt through:
  • Analysing payment histories to identify merchants with outstanding rent, commission or any Ad-hoc fees.
  • Tracing and contacting merchants
  • Negotiating payment arrangements to rehabilitate merchants and collect unpaid fees in line with the merchant unpaid policy and rules.

Experience

Minimum:

• 2 - 4 years’ experience in financial services debt recovery or campaign collections environment

Ideal:

• 4+ years in a debt recovery or campaign collections role

Qualifications (Minimum)

• A relevant tertiary qualification in Credit Management or Banking

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Credit Management or Banking

Knowledge

Minimum:

• Sound knowledge of Debt Collection and client retention through correction of payment behaviour
• Customer care and service protocol

Ideal:

• Acquiring Knowledge (merchant processes etc.) and the merchant environment
• Banking systems
• Collections
• Capitec Bank products, operating systems and processes:
• Operating Systems:
  • Postilion
  • Postilion Office
  • MAS
  • Documentum
  • Bancs
  • Payment Warehouse
• Processes:
  • Lost /Stolen Terminal Stock
• Merchant Unpaid Procedure Policies & rules
  • Merchant Services Operations General Rules
  • Merchant Pricing Policy (including annexures)
  • Merchant Fees and Settlement Procedure for Merchant Services: Merchant Admin
  • Merchant Unpaid Policy

Skills

• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.