Agent: Insurance Claims (Credit Life, Non-Medical Claims)

Capitec; Bellville; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player in the banking sector is seeking energetic and self-motivated individuals to join their team. This role focuses on administering and handling insurance claims, ensuring efficient processing and exceptional client service. Candidates should have at least one year of experience in assessing non-medical credit insurance claims and familiarity with the legal frameworks of the industry. The company values diversity and is committed to achieving employment equity goals. Join a dynamic team where your contributions will help shape the future of banking services.

Qualifications

• At least 1 year of experience in non-medical credit insurance claims administration.
• Familiarity with financial risk analysis and credit policies.

Responsibilities

• Assess non-medical credit life claims to ensure validity.
• Provide excellent customer service through timely claims processing.

Skills

Communications Skills

Reporting Skills

Administration Skills

Attention to Detail

Computer Literacy (MS Word, MS Excel, MS Outlook)

Education

Grade 12 National Certificate / Vocational

National Diploma

Job description

Apply By

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above, finalize your application by clicking apply below.

Purpose Statement

• To administer and handle all administration on insurance claims, matters and queries to ensure efficient processing and client service.

Experience

Minimum:

• At least 1-year hands-on experience in assessing or administration of non-medical credit insurance claims, including verifying claim validity and determining settlement outcomes.
• Experience working within the legal and regulatory frameworks of the insurance industry.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational.

Qualifications (Ideal Or Preferred)

• National Diploma.

Knowledge

Minimum

• Familiarity with financial risk analysis and understanding of credit policies.

Ideal

• Treating Customers fairly (TCF)
• Financial Intelligence Centre Act (FICA)
• Protection of Personal Information Act (POPI)
• Financial Advisory and Intermediary Services (FAIS)

Key Responsibilities

• Assess non-medical credit life claims (e.g., retrenchment and death claims) to ensure validity.
• Provide excellent customer service through accurate and timely claims processing, adhering to turnaround times.
• Manage daily workflow processes in accordance with the company’s established procedures.
• Execute any ad hoc requests/assignments that are in line with/relevant to the role, department, division, Capitec Bank business and/or development plan.

Skills

• Communications Skills
• Reporting Skills
• Administration Skills
• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook).

Conditions of Employment

• Clear criminal and credit record.

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.