Agent : Installation Support Scheduling (6 Months Fixed Term Contract) X 11

Tracker South Africa; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Tracker South Africa seeks an Agent: Installation Support in Randburg. The role focuses on maintaining customer service standards and managing installations within a fast-paced environment. Ideal candidates should possess Matric and be experienced in contact centers, offering excellent communication skills and the ability to work independently.

Qualifications

• Matric with 1 year of Contact Centre experience.
• Bilingual in English and Afrikaans advantageous.
• Excellent communication skills including telephone manner.

Responsibilities

• Maintaining customer service standards in a pressurized environment.
• Scheduling fitments of Tracker units and liaising with technicians.

Skills

Customer Service

Communication

Data Capturing

Analytical Skills

Education

Matric

Job description

Position summary

Job category: Customer Service

Location: Randburg

Contract: Fixed Term Contract

Remuneration: Market Related

EE position: No

Introduction

Tracker requires the services of an Agent: Installation Support in their Installation Logistics – Scheduling division.

The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries, and work in a highly pressurized environment.

We require diligent and hard-working individuals who can be part of a highly motivated team. Location: Randburg Head Office X11

Responsibilities include:

1. Marketing Tracker to both existing and prospective clients.
2. Establishing, building, and maintaining relationships with various partners.
3. Contract administration, feedback, and daily statistical reporting.
4. Maintaining customer service standards in a pressurized environment.
5. Providing service within the region and to other departments/staff within Tracker.
6. Meeting or exceeding targets.
7. Following up on leads and queries.
8. Scheduling fitments of Tracker units.
9. Liaising with technicians regarding appointments and rescheduling as needed.
10. Checking and maintaining high quality schedules.
11. Monitoring the effective utilization of Tracker technicians.
12. Outsourcing work to fitment centers.
13. Maintaining local and regional scheduling relationships.
14. Managing potential cancellations.
15. Taking ownership of all received queries and calls, and assisting clients within SLA's.

Qualifications and skills:

• Matric with at least 1 year of Contact Centre experience.
• Bilingual in English and Afrikaans is advantageous.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills, including telephone manner.
• Analytical skills and ability to work under pressure.
• Comfortable with voice recording of calls.
• Excellent time management and self-discipline.
• Ability to work independently.

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