Agent : Customer Service | Europcar | Richards Bay

Neptune; Richards Bay; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Europcar's Richards Bay branch seeks a Customer Service Agent to provide exceptional support to car rental customers. Candidates should have some customer service experience and the capability to operate under pressure, fulfilling requests related to vehicle rentals and service inquiries. This role offers the opportunity to make a positive impact on customer experiences, particularly during shift hours.

Qualifications

• Experience in a customer service role.
• Ability to cope well under pressure.
• Willingness to work shifts and assist with airport commutes.

Responsibilities

• Assist customers with pickup and return of rental vehicles.
• Handle queries related to reservations and vehicle change-overs.
• Provide first line of service to customers.

Skills

Customer service experience

Ability to work under pressure

Strong communication skills

Job description

The Richards Bay branch of car rental company, Europcar, has permanent opportunities available for an Agent : Customer Service.

At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy.

The Agent : Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc.

Suitable candidates will meet the minimum criteria for the role, with emphasis being on having some customer service experience to draw on to enable the commute to the airport outside of regular business hours due to the shift nature of the work.

This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you!

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Customer Service Agent • Richards Bay, KwaZulu Natal, South Africa