Agent (Customer Service)

Unifi; Bellville; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic finance and technology company, Unifi, is seeking Contact Centre Agents in Bellville. In this role, you'll handle sales activities, address customer inquiries, and uphold the company’s core values while working towards performance goals. Ideal candidates will have strong communication and problem-solving skills, with at least 2 years of relevant experience.

Qualifications

• Fluency in English is mandatory.
• Minimum 2 years of relevant work experience is required.
• Strong organizational and time management skills are essential.

Responsibilities

• Handle inbound and outbound sales activities.
• Resolve customer complaints efficiently and promptly.

Skills

Communication skills

Problem-solving

Negotiation abilities

Interpersonal skills

Organizational skills

Education

Matric

Job description

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.

Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. Above all, they must be committed to delivering exceptional customer service.

We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

Key Responsibilities

• Handle both inbound and outbound sales activities
• Assess creditworthiness by processing loan applications and documentation within defined limits
• Respond promptly to customer service calls and emails
• Address and resolve customer complaints efficiently
• Maintain a deep understanding of our products to provide accurate information
• Communicate with customers across various channels
• Provide excellent service to both Unifi clients and colleagues
• Uphold and embody Unifi’s core values: Unity, Dignity, Simplicity, and Trust
• Meet and exceed established performance goals
• Work with urgency and adhere to deadlines
• Exhibit strong communication skills, both verbal and written
• Adhere to company procedures, policies, and mandates
  
  

Minimum Requirements:

• Fluency in English
• Willingness to work in a shift environment
• A minimum of 2 years of relevant work experience
• Matric
• Strong organizational and time management skills
• Exceptional analytical, problem-solving, and negotiation abilities
• Excellent interpersonal and communication skills