Agent : Credit Rehabilitation

Capitec Bank Ltd.; Johannesburg; On-site; ZAR 150,000 - 250,000; Full time

Job summary

An established industry player in banking is seeking energetic and self-motivated individuals to join their team. This role focuses on delivering exceptional first-level support services to clients, ensuring a seamless experience while adhering to quality standards. Candidates should possess strong communication skills and a keen attention to detail, with a minimum of a Grade 12 National Certificate. Ideal candidates will have some experience in financial services or contact centers. Join a dynamic environment where your contributions will help shape client satisfaction and service excellence.

Qualifications

• 0-2 years' experience in financial services such as banking or client service.
• General awareness of Client Service principles and Contact Centre skills.

Responsibilities

• Provide first-level support services to clients and internal teams.
• Investigate and resolve problems while optimizing client experience.

Skills

Administration Skills

Attention to Detail

Communication Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Education

Grade 12 National Certificate / Vocational

Job description

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below.

Responsibilities:

Provide first-level support services to Capitec clients and internal teams for specific products and services to optimize client experience and minimize risk in line with quality standards of the Business Support Centre and with Capitec policies, processes, and systems.

Support, in accordance with clear guidelines and instructions, by investigating and resolving problems and providing educational or sales information about the product or service, working across various digital and communication platforms, and when required, across functional support areas.

Meet set targets and SLAs for effective service delivery and team effectiveness.

Experience:

Minimum: 0-2 years' experience in financial services such as banking/insurance, retail, and client service environment (role specific).

Ideal: Contact Centre experience and/or function-relevant experience e.g. client care, insurance, collections experience.

Client interaction and relationship management. Liaising with 3rd party providers (role specific).

Qualifications:

Minimum: Grade 12 National Certificate / Vocational.

Ideal or Preferred: Grade 12 National Certificate / Vocational.

Knowledge:

Minimum: General awareness and understanding of basic Client Service / Contact Centre skills and knowledge. General office and information systems. Client service principles.

Ideal: Working knowledge (role specific) of legislation relevant to banking environment such as FICA, National Credit Act (NCA), Consumer Protection Act (CPA), and Protection of Personal Information Act (POPI). Product knowledge.

Skills:

Administration Skills. Attention to Detail. Communication Skills. Computer Literacy (MS Word, MS Excel, MS Outlook).

Conditions of Employment:

Clear criminal and credit record. Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP) and registered credit provider (NCRCP13).