Agent : Contact Centre Direct Sales

AfroCentric Group; Johannesburg; On-site; ZAR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their contact center sales team. This role involves generating new business by engaging potential clients and exceeding sales targets while providing exceptional financial advisory services. The ideal candidate will possess strong communication skills and a customer-focused approach, ensuring all leads are managed effectively. With a focus on compliance and quality service delivery, this position offers the chance to make a significant impact in a fast-paced environment. If you're passionate about sales and eager to contribute to a team dedicated to excellence, this opportunity is perfect for you.

Qualifications

• 1 - 2 years of direct sales experience, preferably in the medical industry.
• Relevant qualifications as per Financial Sector Conduct Authority.

Responsibilities

• Generate new business by contacting potential customers and meeting sales targets.
• Provide financial advisory and intermediary services to clients.

Skills

Attention to accuracy and detail

Customer focus

Telesales skills

Excellent written and verbal communication skills

Data capturing skills

Experience in sales, retail, or business development roles

Education

Representative RE5

Relevant NQF qualification

CMS accreditation

Job description

Job Title: Agent: Contact Centre Direct Sales

Location: Gauteng, Johannesburg

Deadline: May 30, 2025

Position Purpose

• To generate new business by contacting potential customers, meeting and exceeding daily, weekly, and monthly sales targets by selling according to licensed categories approved by the regulator. To provide financial advisory and intermediary services (FAIS) to clients. Ensure all leads are worked on promptly, productivity standards are met, and sales conversion targets are achieved.

Experience

• 1 - 2 years of direct sales experience, preferably in the medical industry.

Qualifications

• Representative RE5, relevant NQF qualification as per Financial Sector Conduct Authority (FSCA). CMS accreditation advantageous.

Accountabilities

Client Service Delivery and Quality

• Follow procedures and cooperate with peers and leaders to ensure the best possible service delivery.

Compliance and Risk Management

• Maintain defined legal, statutory, and regulatory compliance standards.
• Adhere to operational risk and governance frameworks, taking necessary actions to address issues.

Financial Management

• Contribute to cost savings within the department to support financial goals and targets.

Operating Model

• Engage with clients to ensure swift resolution of queries and provide required customer service.
• Provide accurate progress or feedback to all stakeholders.
• Take ownership of all queries, pre-assessments, submission of claims, and printing of membership cards.
• Meet delivery objectives through teamwork within and across departments.
• Resolve operational performance issues and escalate unresolved problems.
• Ensure delivery targets are met and operate supportively to achieve success.

Operational Implementation of Strategy

• Stay updated with operational changes due to external influences.
• Deliver in a manner that supports operational quality standards and departmental priorities.
• Identify and implement continuous improvement opportunities.

Operational Leadership

• Perform within Human Capital frameworks and policies.
• Engage in development, coaching, and mentoring.
• Support transformation by valuing diversity.
• Behave in alignment with Afrocentric values.

Stakeholder Management

• Build and maintain active, informative relationships with customers and stakeholders.
• Address complaints following policies to ensure customer/stakeholder buy-in.

Specific Deliverables

• Engage with clients to resolve queries swiftly and provide customer service.
• Provide accurate progress updates to stakeholders.
• Own all queries, assessments, claims, and membership card printing.

Position Specific Outputs

• Meet and exceed sales targets by contacting potential clients and selling licensed products.
• Analyze client needs and advise on suitable options.
• Accurately capture client information in the system.
• Maintain compliance with fit and proper requirements.
• Understand the leads management system.
• Achieve productivity and quality standards in sales.

Skills

• Attention to accuracy and detail.
• Customer focus.
• Telesales skills.
• Excellent written and verbal communication skills.
• Data capturing skills.
• Experience in sales, retail, or business development roles.