Agent Call Centre

Premier FMCG (Pty) Ltd; Mthatha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading FMCG company in Mthatha is seeking a candidate for an administrative role focusing on order processing, customer queries, and sales administration. The ideal applicant should hold a Grade 12 certificate and have experience in a sales environment, particularly in call centers. Strong computer skills and effective communication are essential for success in this role.

Qualifications

• Experience in FMCG sales environment.
• Experience in sales administration, executions or call centers.
• Previous Call Centre experience will be advantageous.

Responsibilities

• Processing of orders according to the information received from customers.
• Ensure pricing on captured orders are correct.
• Ensure queries, complaints, concerns resolved or escalated as per procedure.
• Ensure that clients’ needs are met according to their expectations.

Skills

Strong Computer skills

Assertiveness

Communication skills (written and verbal)

Numerical ability

Problem solving

Teamwork

Innovation

Accountability

Sense of urgency

Respect

Education

Grade 12 (matric) certificate or equivalent

Tools

MS Office (Excel, Word)

Job description

Responsibilities

• Processing of orders according to the information received from customers
• Ensure pricing on captured orders are correct
• Ensure queries, complaints, concerns resolved or escalated as per procedure
• Ensure daily filing is done according to departmental requirements
• Ensure that all reports are completed and communicated
• Workflows completed as per system requirements
• Ensure that clients’ needs are met according to their expectations
• Computer literacy - Strong Computer skills - fast processing
• Liaising with internal and external customers
• Distribution and Order Maintenance on Order Action on a daily basis

Qualifications

• Grade 12 (matric) certificate or equivalent
• Competent in Ms Office e.g. Excel and Word

Experience

• At least 1-year experience in FMCG sales environment
• At least 1-year experience in the field of sales administration, executions or call centers
• Previous Call Centre experience will be advantageous

Key Outputs

• Business procedures, rules and processes
• In house systems
• Product and portfolio
• Assertiveness
• Communication skills (written and verbal)
• Numerical ability
• Problem solving
• Innovation
• Teamwork
• Accountability
• Sense of urgency
• Respect
• Computer literacy - Strong Computer skills - fast processing