Agent Base Administrator (Eastern Region)

Lesaka Technologies Inc.; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A technology firm in the telecommunications sector is looking for an Agent Base Administrator in Durban. The role involves managing reports, maintaining records, and assisting with administrative tasks. Candidates should have 3-5 years of experience and be proficient in CRM systems, as well as fluent in Amharic and Somali. The position requires strong computer skills, particularly with MS Office and advanced Excel.

Qualifications

• 3 – 5 years of administrative experience required.
• Must be familiar with CRM Systems.
• Strong computer skills, particularly in MS Office.

Responsibilities

• Manage daily, weekly, and monthly reports.
• Distribute reports as dashboards to relevant personnel.
• Complete various administrative tasks as required.

Skills

Experience in working with Data

Communication in Amharic

Communication in Somali

Computer literacy – MS Office suite

Advanced Excel

Education

Matric/Grade 12

Tools

CRM Systems (CR, Freshdesk)

Job description

Overview

A vacancy exists for an Agent Base Administrator within Kazang – Micro Merchant, in the Eastern Region.

The Agent Base Administrator will report to the Regional Admin Supervisor by handling a range of administrative duties to ensure smooth and efficient operations. This role involves maintaining accurate records, managing communications, and assisting with various administrative tasks as required.

Key Responsibilities

• Reports and Dashboards: Managing daily, weekly, and/or monthly reports that show the effectiveness of the various Agents.
• Distributing said reports in the form of dashboards to the relevant Agent/Sales Manager.

• Kazang Retentions Worksheets – Device drop-offs: Using reports to identify devices that stop trading.
• Escalating these to the relevant Agent.
• Ensure that any issues related to this are resolved satisfactorily by escalating to the relevant department head.

• General Sales Administration: Completes various admin tasks.
• Base Administration Responsibilities.
• Device orders.
• Stock Take.
• Any ad-hoc administration as required by the company.
• Does ad-hoc support work for the Regional Manager.
• Work weekends were necessary.

Requirements

• Matric/Grade 12.
• 3 – 5 years of administrative experience.
• Experience in working with Data.
• Must know about a CRM Systems – CR, Freshdesk.
• Must be able to speak Amharic and Somali.

Technical Skills

• Computer literacy – MS Office suite.
• Advance Excel – preferred.

Working hours: Monday to Friday (standard office hours) and Saturday & Sunday (on a rotational basis).