Aftersales Service Supervisor, Rivonia

Sheldon Recruitment and Selection; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Automotive Marketing and Aftersales Service Manager in Johannesburg. The role involves supervising personnel, developing dealer service standards, and providing technical support. Candidates should have over 5 years of experience in automotive management and a thorough knowledge of the industry. Rewards include a competitive salary, with the prospect to influence service activities and customer satisfaction significantly.

Qualifications

• 5+ years of automotive marketing and aftersales service management experience.
• Proficient with MS Office and hold a valid driver's license.
• Knowledge of automotive products-related technical aspects and common fault diagnosis.

Responsibilities

• Coordinate and supervise personnel in service activities.
• Develop dealer service standard processes and policies.
• Provide technical support, including on-site treatment and guidance.
• Plan and implement service activities, addressing customer complaints.

Skills

Automotive marketing management

Proficient with MS Office

Technical knowledge of automotive products

Job description

Applicants are required to meet the following criteria :

• 5+ years automotive marketing and aftersales service management experience
• Proficient with MS Office and valid drivers license
• Automotive products-related technical knowledge, and common fault diagnosis and maintenance knowledge

The successful applicant would be responsible for, but not limited to :

• Coordination and supervision of personnel
• Development of dealer service standard processes, policies, and supervision of service activities implementation
• Channel development and relationship maintenance
• Technical support including guidance, on-site treatment, and process guidance
• Introduction of dealer service standard processes
• Planning and implementing service activities
• Following up on client customer complaints and negative news

Salary : Market related

To apply, please email your detailed CV and all supporting documentation to the provided contact.