Aftersales Service Supervisor, Rivonia

Sheldon Recruitment and Selection; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment firm seeks an experienced individual in Johannesburg for an automotive service management role. Candidates must have a diploma and over 5 years in automotive marketing and aftersales service management, with OEM experience being essential. Responsibilities include coordinating personnel, developing service standards, and maintaining customer relationships. Market-related salary offered.

Qualifications

• 5+ years automotive marketing and aftersales service management experience.
• Experience in OEM essential.
• Proficient with MS Office and valid driver's license.
• Knowledge of automotive products and fault diagnosis.

Responsibilities

• Coordinate and supervise personnel.
• Develop dealer service standard processes and policies.
• Maintain channel development and relationships.
• Provide technical support and guidance.
• Plan and implement service activities.
• Follow up on customer complaints.

Skills

Automotive marketing and aftersales service management

OEM experience

MS Office proficiency

Technical knowledge of automotive products

Education

Diploma or equivalent qualification

Job description

Applicants are required to meet the following criteria :

• Diploma or equivalent qualification
• 5+ years automotive marketing and aftersales service management experience
• OEM experience essential
• Proficient with MS office and valid drivers
• Automotive products-related technical knowledge, and common fault diagnosis and maintenance knowledge

Th successful applicant would be responsible for, but not limited to :

• Coordination and supervision of personnel
• Develop dealer service standard processes, policies, and supervision of service activities implementation
• Channel development and relationship maintenance
• Technical support including guidance, on-site treatment and process guidance
• Introduction of dealer service standard processes
• Plan and implement service activities
• Following up on client customer complaints and negative news

Salary: Market related

To apply email detailed CV and all supporting documentation through to