Aftersales Service Supervisor, Rivonia

University of Fort Hare; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An educational institution in South Africa is seeking an experienced Aftersales Service Supervisor for a permanent role based in Rivonia, Gauteng. Responsibilities include coordinating personnel, developing service standards, and providing technical support. Ideal candidates should have 5+ years of management experience in automotive aftersales and relevant technical knowledge. This position offers a market-related salary.

Qualifications

• 5+ years of automotive marketing and aftersales service management experience.
• OEM experience is essential.

Responsibilities

• Coordinate and supervise personnel.
• Develop dealer service standard processes and supervise implementation.
• Maintain relationships and develop channels.
• Provide technical support including guidance.
• Plan and implement service activities.
• Follow up on client complaints.

Skills

Automotive technical knowledge

MS Office proficiency

Fault diagnosis

Education

Diploma or equivalent qualification

Job description

Overview

We are seeking an Aftersales Service Supervisor, for a permanent role based in Rivonia, Gauteng.

Qualifications

• Diploma or equivalent qualification
• 5+ years automotive marketing and aftersales service management experience
• OEM experience essential
• Proficient with MS Office and valid drivers
• Automotive products-related technical knowledge, and common fault diagnosis and maintenance knowledge

Responsibilities

The successful applicant would be responsible for, but not limited to:

• Coordination and supervision of personnel
• Develop dealer service standard processes, policies, and supervision of service activities implementation
• Channel development and relationship maintenance
• Technical support including guidance, on-site treatment and process guidance
• Introduction of dealer service standard processes
• Plan and implement service activities
• Following up on client customer complaints and negative news

Salary

Salary: Market related

How to Apply

To apply email detailed CV and all supporting documentation through to

[e-mail]

If you have not received a response within 7 working days, please consider your application unsuccessful