Aftersales Service Supervisor

Staff Unlimited Recruitment; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A recruitment agency seeks an experienced professional for a role in Johannesburg, focusing on coordination and development of after-sales service activities. The candidate should have over 5 years of experience in automotive marketing and aftersales service management, with OEM experience essential. This position demands strong leadership skills in managing service teams and maintaining client relationships.

Qualifications

• 5+ years in automotive Marketing and Aftersales Service Management.
• OEM experience is essential.

Responsibilities

• Coordinate and supervise the work of relevant personnel.
• Develop dealer service standard process and policies.
• Plan and implement service activities based on sales targets.

Skills

Automotive Marketing

Aftersales Service Management

Technical Support

Education

Diploma or equivalent qualification certificate

Job description

Duties include :

• Responsible for the coordination and supervision of the work of the relevant personnel in the group to ensure that the group completes its work on time.
• Responsible for the development of dealer service standard process, design of service business policy, planning and supervision of service activities implementation, continuous improvement of after-sales service process and introduction of innovative solutions. Lead and develop the after-sales service team.
• Channel development and relationship maintenance, including service channel construction planning and management, service channel construction standards implementation acceptance, service agreement terms communication, etc.
• Technical support, including general maintenance technical guidance, difficult maintenance problems on-site treatment, and on-site service standards and process guidance.
• Responsible for the introduction of dealer service standard process, review and evaluation of dealer service operation.
• Plan and implement service activities, combine the sales target of the company in the area, and refer to the geographical factors, climate, customs, etc., plan service activities and promote the implementation on site.
• Responsible for following up on client customer complaints and negative news.

Minimum Requirements :

Diploma or equivalent qualification certificate

5 years or above automotive Marketing and Aftersales Service Management experience

OEM experience is essential