Aftersales Service Supervisor

Abantu Staffing Solutions; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A staffing agency is seeking a qualified candidate for a leadership role in automotive Marketing and Aftersales Service Management. The ideal applicant will coordinate service teams, develop service standards, and ensure timely task completion. Candidates must hold a diploma and have at least 5 years of relevant experience. This position is based in Johannesburg, South Africa.

Qualifications

• 5 years or above automotive Marketing and Aftersales Service Management experience.

Responsibilities

• Coordinate and supervise work to ensure timely completion.
• Develop service standard processes and policies.
• Manage channel development and maintenance relationships.
• Provide technical support and guide service standards.
• Plan and implement service activities in line with sales targets.
• Follow up on client complaints and negative news.

Skills

Automotive product technical knowledge

General fault diagnosis

Data analysis skills

Teamwork skills

Communication skills

Proficiency in Office Software

Education

Diploma or equivalent qualification certificate

Job description

Responsibilities

• Responsible for the coordination and supervision of the work of the relevant personnel in the group to ensure that the group completes its work on time
• Responsible for the development of dealer service standard process, design of service business policy, planning and supervision of service activities implementation, continuous improvement of after-sales service process and introduction of innovative solutions. Lead and develop the after-sales service team
• Channel development and relationship maintenance, including service channel construction planning and management, service channel construction standards implementation acceptance, service agreement terms communication, etc.
• Technical support, including general maintenance technical guidance, difficult maintenance problems on-site treatment, and on-site service standards and process guidance
• Responsible for the introduction of dealer service standard process, review and evaluation of dealer service operation.
• Plan and implement service activities, combine the sales target of the company in the area, and refer to the geographical factors, climate, customs, etc., plan service activities and promote the implementation on site
• Responsible for following up on client customer complaints and negative news
• Other daily temporary work arranged by leaders

Education and Experience

• Diploma or equivalent qualification certificate
• 5 years or above automotive Marketing and Aftersales Service Management experience

Competencies

• Master automotive products-related technical knowledge, and common fault diagnosis and maintenance knowledge
• Proficient in Office Software
• Good data analysis skills, teamwork skills and communication skills