Aftersales Operations Manager

Ford Motor Company of Southern Africa; Pretoria; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking an Aftersales Operations Manager to drive sales and enhance customer relationships. This role involves delivering insightful performance reports, cultivating new business opportunities, and managing existing accounts to boost retention. The ideal candidate will possess a strong background in sales and operations, complemented by a Bachelor’s degree in a relevant field. Join a dynamic team and contribute to innovative marketing strategies and cross-functional projects that promote integration and success in the aftersales environment.

Qualifications

• 5-7 years of experience in dealer/field operations and people management.
• Strong leadership skills demonstrated in previous roles.

Responsibilities

• Deliver monthly sales performance reports and analyze performance metrics.
• Manage customer data to increase loyalty and retention.

Skills

Sales Management

Customer Relationship Management

Data Analysis

Marketing Strategy

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Marketing

Bachelor’s degree in Finance

Job description

Job title : Aftersales Operations Manager

Job Location : Gauteng, Pretoria

Deadline : May 25, 2025

Responsibilities

1. Ensuring sales objectives are achieved: Deliver monthly wholesale sales performance reports, monitor & analyze Trade Club performance metrics, identify areas for improvement, and initiate marketing opportunities.
2. Prospecting & developing new accounts: Identify and cultivate new Trade Club B2B opportunities; increase dealer and customer participation on Trade Club.
3. Managing existing accounts: Improve customer retention and increase sales for existing Trade Club members; develop targeted marketing campaigns; manage the Certified Parts Wholesale Dealer program.
4. Sales forecasting & reporting: Provide accurate wholesale sales projections and monitor performance effectively.
5. Product knowledge: Maintain comprehensive understanding of the company's product range and extended parts warranty program.
6. Customer relationship management: Manage customer data accurately and efficiently to increase loyalty and repeat business.
7. Administrative tasks: Analyze data performance, implement corrective actions, and conduct regular travel to visit B2B customers/dealers/body shops and attend industry events.
8. Interdepartmental collaboration: Work closely with various teams including IMG, SEO, Pricing, PS & L, Zone Managers, and Trade Club Team.
9. Cross-functional projects: Participate in or lead projects involving multiple departments to promote integration, especially related to wholesale part sales.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• 5-7 years of dealer/field operations/people management experience in an Aftersales environment.
• Leadership capability demonstrated in current or previous roles.
• Experience in Sales, Retail, or Business Development roles.