Aftersales Dealer Support Manager

Great Wall Motor Co., Ltd.; Johannesburg; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Une entreprise leader dans l'industrie automobile cherche un Responsable de Gestion Après-Vente pour diriger l'amélioration des performances du réseau de concessionnaires. Ce rôle comprend le développement de stratégies pour augmenter la rentabilité, la gestion des opérations, et la formation du personnel sur les meilleures pratiques. Si vous êtes un leader orienté client avec des compétences analytiques, ce poste offre une opportunité stimulante pour contribuer à notre croissance tout en voyageant à travers le pays.

Qualifications

• Expérience dans la gestion de réseaux de concessionnaires.
• Connaissance des opérations après-vente automobiles.
• Compétences avérées en gestion de conflits et résolution de problèmes.

Responsibilities

• Développer des stratégies pour améliorer la rentabilité après-vente des concessionnaires.
• Gérer les programmes de formation et de certification des concessionnaires.
• Assurer la conformité des normes opérationnelles à travers le réseau de concessionnaires.

Skills

Leadership

Gestion des stocks

Résolution de problèmes

Communication

Orientation client

Gestion de conflit

Analyse de marché

Education

Senior Certificate (Grade 12-Matric)

Tools

Outils de diagnostic automobile

Logiciels CRM

Microsoft Office Suite

Job description

To coordinate and execute Aftersales Strategic and Operational Business Management with the Dealer Network, driving business growth, enhancing customer experience, and improving OEM and Dealer profitability for competitive advantage.

Senior Certificate (Grade 12-Matric) mandatoryKnowledge & Experience : Proven track record in managing dealer networks and improving aftersales performanceIn-depth knowledge of automotive aftersales operations, including parts, accessories, and serviceExperience with warranty management and dealer certification processesSpecial Conditions : Valid driver's licenseWillingness to travel nationally and internationally as requiredFlexibility to work extended hours when necessaryExcellent communication and interpersonal skillsStrong leadership and team management abilitiesProblem-solving and conflict resolution expertiseAdaptability and resilience in a fast-paced environmentCustomer-centric mindset with a focus on service excellenceProficiency in automotive diagnostic tools and softwareAdvanced knowledge of vehicle systems, including high-voltage systems for electric vehiclesExpertise in aftersales management systems and CRM softwareProficient in Microsoft Office Suite (Outlook, Word, Excel)Understanding of digital marketing strategies for aftersalesPrincipal Areas of Accountability : Develop and implement strategies to grow Dealer Network Aftersales profitability and revenueDrive expansion of Aftersales business, products, and services, including Parts and AccessoriesImplement and oversee Dealership aftersales marketing strategies aligned with OEM objectivesMaintain high levels of customer experience and improve service and customer retentionManage customer experience and resolve product issues with support from internal divisionsOversee Warranty Policy & Procedure Management and conduct regular auditsEnsure dealer commitment to vehicle campaign completions and recall managementManage dealership personnel training and development programsOversee Dealer Parts and Accessory Sales, policies, and proceduresEnforce Aftersales Operating standards compliance across the dealer networkManage Dealer certification and evaluation processes for existing and new dealersConduct monthly reporting and performance tracking of DealersProvide general aftersales business support to the Dealer NetworkCollaborate with other departments to ensure seamless integration of aftersales operationsIdentify and implement process improvements to enhance efficiency and profitabilityStay updated on industry trends and technological advancements in aftersales servicesPlease submit your application with your CV to