Aftermarket Sales Representative M/F

Moov'up; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading African mobility and infrastructure company is seeking a Parts & Service Assistant (Aftermarket Sales Representative) in Cape Town. The role focuses on promoting and selling aftermarket services, achieving sales and profitability targets, and managing customer relationships. Candidates should have a Matric education and 1 to 3 years of relevant experience. The position offers growth opportunities in a dynamic work environment.

Qualifications

• 1 to 3 years of experience in a similar role.

Responsibilities

• Promote aftermarket services and value-added products to increase revenue growth.
• Manage a positive customer experience and satisfaction.
• Target and convert new business accounts in the After Sales Department.

Education

Matric

Job description

Position Title

Technical & Services – Parts & Service Assistant (Aftermarket Sales Representative M/F)

Contract

Full-time

Summary

The purpose of this position is to ensure the achievement of After Sales targets and objectives aligned with business objectives and GP targets. To ensure achievement of new business objectives, managing and expanding existing client base through personal performance and customer relationship management.

Key Performance Areas

Key Performance Areas:

• Promotion and selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres, Driver Training, Load Testing and inhouse engineering.
• Overall responsibility to achieve sales, growth, and profitability targets in an assigned sales territory.
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met (training etc).
• Visiting new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting Driver Training and load testing.
• Inform and resolve customers' questions about products, prices, availability, product uses and credit terms.
• Quote prices, credit terms and other specifications.
• Emphasise product features based on analyses of customer’s needs and on technical knowledge of product capabilities.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Assist with resolution of debtor’s disputes and assist with cash collections.
• Overall responsibility to meet growth / market share increase objectives; responsible to analyse, prepare and successfully implement strategy to target and convert new business accounts, cold calling on potential new accounts.
• Overall responsibility to ensure quality of customer interaction and service – ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of the clients business and unique needs and challenges (drive customer service excellence, ensure good communication with customers, develop and implement strategy to ensure proper/ scheduled cover for assigned territory, developing partnerships with and tailor made solutions for clients, evaluation of own development needs and ensuring lack of knowledge/skills are addressed).
• Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed.
• Sound financial management of deals in line with budget and company strategic objectives (ensure the quality of rental business activities is in line with company objectives; ensure aftermarket order targets, invoicing targets and GP targets are met, ensure key administrative support functions are diligently executed, e.g. delivery and collection of contracts; ensure discounts are approved / within limits; ensure site inspections are carried out; etc.).
• Plan, prepare, submit, and ensure achievement of short-term and long-term rental targets for assigned territory.
• Preparation and presentation of reports as and when required.

Responsibilities

• The promotion of aftermarket services and value-added products in line with company targets and objectives to increase Revenue growth and profitability.
• Managing a positive Customer experience and satisfaction.
• Targeting and conversion of new Business accounts in the After Sales Department.

Qualifications

• Minimum education: Matric.
• Experience required: 1 to 3 years in a similar role.

Job Location

Africa, South Africa

25B Junction Road, Tygerberg Business Park, Parow Industria, Cape Town

Entity

With a revenue of over €8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and consumer goods. The Group partners with leading international brands and covers the entire value chain – imports, production and distribution – in line with the best international standards, drawing on over 170 years of hands‑on knowledge and local expertise. We pursue a two‑fold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.
With Africa for Africa.

More information: www.cfaogroup.com