After Sales Technician

After-Sales Technician
Perm/contract: Contract
Reports to: Team leader
Hours: 08:30 to 17:30
Location: Midrand

About Hexing Electrical SA (Pty) Ltd

Hexing Electrical SA (Pty) Ltd (Hexing SA) is the Subsidiary of Hexing group which is one of the leading global market players in power industry focusing on smart metering and smart grid technologies. Since 1992 Hexing Group always has been moving on the edge of technology to deliver state of the art products and solutions to utilities all around the world. More than two decades of working in international market has proved that we always stand with our clients not only as vendor but also as consultant and contractor.

About the role

To be successful as a After-Sales Technician, you should possess an in-depth knowledge of our company's technical products and services and you should be able to relate this knowledge in a way that is understandable to non-technical customers. You should be driven to achieve your goals and should have excellent sales and customer service skills.

Key Responsibilities

1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
2. Provide accurate, detailed information and training about our products, services, and policies to customers.
3. Provide field service to customers for troubleshooting once getting work order from CRM system or instructions from service team.
4. Keep using CRM to record customer interactions and transactions accurately.
5. Escalate complex cases to the appropriate department for further investigation and resolution.
6. Collaborate with other team members to ensure customers receive a consistent and positive experience.
7. Continuously improve knowledge of our products and services through ongoing training and self-learning and be capable to repair products after training.
8. Handle customer complaints and provide appropriate solutions within company guidelines.
9. Stay up-to-date with industry trends, competitor activities, and new product releases.
10. Develop opportunities for new clients and also C&I solar projects as per the instructions.

Candidate requirements

Education:
• ND in Electrical Engineering.
• Matric

Experience:
• At least 2 years’ of experience in the Solar industry.
• Experience in solving technical issues and repairs.

Additional Considerations:
• Must have own transport.
• Must have a valid driver’s license.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Deep understanding of PV Solar technologies.