After-Sales Service Supervisor

Abantu Staffing Solutions; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in the automotive industry is seeking an experienced individual for an after-sales service management role. The successful candidate will coordinate a team, develop service processes, and ensure high-quality customer service standards are met. Ideal candidates will have a strong understanding of automotive products and substantial experience in the field.

Qualifications

• 5+ years in automotive marketing and after-sales service management.
• OEM experience essential.
• Master automotive products-related technical knowledge.

Responsibilities

• Coordinate and supervise relevant personnel for timely completion of work.
• Develop dealer service standard process and improve after-sales service.
• Lead the after-sales service team and maintain service channels.

Skills

Data analysis

Teamwork

Communication

Education

Diploma or equivalent qualification certificate

Tools

MS Office

Job description

REQUIREMENTS

• Diploma or equivalent qualification certificate
• 5 years or above of automotive marketing and after-sales service management experience
• OEM experience is essential
• Master automotive products-related technical knowledge, and common fault diagnosis and maintenance knowledge
• Proficient in MS Office software
• Good data analysis skills, teamwork skills and communication skills

RESPONSIBILITIES

• Responsible for the coordination and supervision of the work of the relevant personnel in the group to ensure that the group completes its work on time
• Responsible for the development of dealer service standard process, design of service business policy, planning and supervision of service activities implementation, continuous improvement of after-sales service process and introduction of innovative solutions
• Lead and develop the after-sales service team
• Channel development and relationship maintenance, including service channel construction planning and management, service channel construction standards implementation acceptance, service agreement terms communication, etc.
• Technical support, including general maintenance, technical guidance, difficult maintenance problems on-site treatment, and on-site service standards and process guidance
• Responsible for the introduction of dealer service standard process, review and evaluation of dealer service operation
• Plan and implement service activities, combine the sales target of the company in the area, and refer to the geographical factors, climate, customs, etc., plan service activities and promote the implementation on site
• Responsible for following up on client customer complaints and negative news
• Other daily temporary work, as arranged by leaders