After-Sales Service Supervisor

Findojobs South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading automotive firm in South Africa is seeking an experienced professional in automotive marketing and after-sales service management. The ideal candidate will have at least 5 years of OEM experience, a diploma or equivalent, and strong communication, data analysis, and teamwork skills. Responsibilities include coordinating service personnel, leading the after-sales team, and improving service processes.

Qualifications

• Minimum 5 years of experience in automotive marketing and after-sales service management.
• OEM experience is essential.
• Proficient in MS Office and good at data analysis.

Responsibilities

• Coordinate and supervise service personnel to ensure timely tasks completion.
• Develop and improve after-sales service processes.
• Lead the after-sales service team.
• Provide technical support and guidance on service standards.
• Follow up on customer complaints.

Skills

Automotive marketing experience

After-sales service management

Technical knowledge of automotive products

Data analysis

Teamwork

Communication skills

Education

Diploma or equivalent qualification

Tools

MS Office

Job description

REQUIREMENTS

• Diploma or equivalent qualification certificate.
• At least 5 years of experience in automotive marketing and after-sales service management.
• OEM experience is essential.
• Mastery of automotive products-related technical knowledge, including common fault diagnosis and maintenance skills.
• Proficiency in MS Office software.
• Good data analysis, teamwork, and communication skills.

RESPONSIBILITIES

• Coordinate and supervise the work of relevant personnel to ensure timely completion of tasks.
• Develop dealer service standard processes, design service policies, plan and supervise service activities, and continuously improve after-sales service processes with innovative solutions.
• Lead and develop the after-sales service team.
• Develop and maintain service channels, including planning, management, standards implementation, and service agreement communication.
• Provide technical support, including general maintenance, technical guidance, on-site treatment of difficult problems, and guidance on service standards and processes.
• Implement and review dealer service standards and evaluate dealer service operations.
• Plan and execute service activities aligned with sales targets, considering geographical, climatic, and cultural factors.
• Follow up on customer complaints and negative feedback.
• Perform other tasks as assigned by leadership.