After-Sales Service And Spare Parts Manager

Findojobs South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading automotive company based in Gauteng is seeking a skilled after-sales service manager. You will be responsible for developing service standards, enhancing dealer capabilities, and managing customer satisfaction. Candidates must have a Bachelor's Degree, at least 5 years of automotive experience, and knowledge of Chinese brands in the South African market. This role offers opportunities to lead a dynamic service team and implement innovative solutions in after-sales service.

Qualifications

• 5 years or above of automotive experience.
• Experience in after-sales service management at an OEM.
• Knowledge of Chinese brand after-sales service in the South African market.

Responsibilities

• Responsible for development of dealer service standard process.
• Lead and develop the after-sales service team.
• Responsible for claims and quality management.
• Develop and manage service channels.
• Enhance dealer capabilities with training.
• Manage customer relationships and satisfaction.
• Oversee spare parts management.

Skills

Good data analytics

Problem-solving skills

Teamwork skills

Communication skills

Adaptability

Initiative

Strategic planning

Education

Bachelor’s Degree or above

Tools

Office Software

Job description

REQUIREMENTS

• Bachelor’s Degree or above
• 5 years or above of automotive experience
• Experience in after-sales service management at an OEM
• Experience in management and knowledge of Chinese brand after-sales service in the South African market
• Proficient in the use of Office Software
• Good data analytics and problem-solving skills
• Teamwork skills and communication skills
• Adaptability and initiative
• Strategic planning

RESPONSIBILITIES

• Responsible for the development of dealer service standard process, design of service business policy, planning and supervision of service activities implementation, continuous improvement of after-sales service process and introduction of innovative solutions
• Lead and develop the after-sales service team
• Claims and quality management
  • Responsible for the development of claim standards, claim review efficiency improvement, claim trend cause analysis and improvement measures development; responsible for the feedback and analysis of quality information
• Service channel development and management
  • Responsible for the development and management of service channels, formulating management methods for the entry, evaluation and exit of service channels, and continuously optimising them
• Dealer capacity enhancement
  • Organize training for dealers to enhance their capabilities, including service processes, service standards, technical training, claims training, etc.
• Customer relationship management
  • Responsible for customer satisfaction surveys, development and implementation of satisfaction improvement programs, and handling of customer complaints and negative news
• Spare parts management
  • Responsible for the procurement, inventory management and sales forecasting of spare parts to ensure adequate supply and reasonable inventory levels of spare parts, optimise spare parts inventory management to reduce inventory backlog and capital consumption
• Responsible for other related work, planning, and management of the after-sales team
• Other daily temporary work, as arranged by leaders