After Hours Systems Support Technician (CH1037) - Remote

CapitalH; Stellenbosch; Remote; ZAR 50 000 - 200 000; Full time

Job summary

An innovative firm in the Fintech sector is seeking an After-Hours Support Technician to ensure system security and operational integrity outside regular business hours. This fully remote role requires monitoring critical alerts and responding to fraud incidents, making it essential for maintaining seamless operations. Ideal candidates will have a strong background in customer support, excellent communication skills, and the ability to work independently. If you thrive in a dynamic environment and are ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• 3-5 years experience in a similar customer support role.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Respond to fraud alerts via email and phone.
• Address and resolve system error messages promptly.
• Provide seamless handovers to day-time team.

Skills

Customer Support

Communication Skills

Problem Solving

Time Management

Education

Matric

Job description

Our client, in the Fintech industry, is looking for an After-Hours Support Technician to work fully remote from their home office. This role is critical in ensuring that their systems remain secure and operational outside of regular business hours. The main function of the role is to monitor systems and critical alerts according to a pre-set roster to ensure a full-time response capability (7 days a week).

Responsibilities include :

• Respond to fraud alerts via email and phone
• Address and resolve system error messages promptly
• Provide seamless handovers to day-time team
• Collaborate with team members to ensure comprehensive coverage

Essential minimum qualifications, skills, and experience :

• Matric
• 3-5 Years experience in a similar customer support role, ideally in an operations environment
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple tasks
• Reliable internet connection and workspace setup for remote work
• Should live in the Western Cape Area, and have the ability to attend ad hoc meetings at the Stellenbosch office, when necessary.

Shift Schedule

Weekdays

• Shift 1 : 16h30 – 02h30 OR
• Shift 2 : 2h30 - 07h00
• Morning Shift : 08h00 – 16h30
• Evening Shift : 16h30 – 02h30

General :

• While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.