Africa-Focused Financial Solutions Consultant

Old Mutual Finance (Pty) Ltd; George; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Old Mutual in George, Western Cape, is hiring a customer-focused sales advisor to provide product guidance to a defined market and to handle inquiries.

You will manage CRM data, develop relationships, and support business development while following regulatory and company standards.

Joining Old Mutual means contributing to a premium African financial services brand with a strong emphasis on customer experience and teamwork.

Qualifications

• National Certification (Nat Cert) is required.

Responsabilités

• Customer Service Carry out standard customer service activities and handle simple customer inquiries.
• Solutions Analysis Assess compliance with established standards and protocols for routine inquiries.
• Receiving Visitors Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
• Customer Relationship Management (CRM) Data Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
• Customer Needs Clarification Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
• Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated potential customers to develop relationships.
• Provide a first point of contact for resolving customer queries and complaints.
• Operational Compliance Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Business Development Carry out routine business development support tasks and assist others by following established procedures.
• Sales Opportunities Creation Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
• Data Exploration Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
• Network of Influence Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Connaissances

Ability to Sell

Communication

Credit Policies

Customer Centric Selling

Interpersonal Relationship Management

Numeracy

Sales Competencies

Balances Stakeholders

Builds Networks

Communicates Effectively

Customer Focus

Instills Trust

Interpersonal Savvy

Manages Complexity

Formation

National Certification (Nat Cert)

Description du poste

Old Mutual in George, Western Cape, is hiring a customer-focused sales advisor to provide product guidance to a defined market and to handle inquiries.

You will manage CRM data, develop relationships, and support business development while following regulatory and company standards.

Joining Old Mutual means contributing to a premium African financial services brand with a strong emphasis on customer experience and teamwork.