Advancing Financial Adviser (Springbok)

Old Mutual Limited; Springbok; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Old Mutual Limited is seeking a customer-oriented professional to perform standard customer service activities, handle inquiries, and receive visitors. The role focuses on understanding customer needs, qualifying opportunities, and developing relationships through calls or in-person interactions.

The successful candidate will interview customers, follow a multilevel sales script, and ensure compliance with quality standards and codes of conduct.

Qualifications

• Experience in customer service and sales processes.
• Ability to interview customers and clarify requirements.
• Familiarity with compliance standards and procedures.

Responsibilities

• Carry out standard customer service activities and handle simple customer inquiries.
• Receive visitors and assist with information, referring complex matters to colleagues.
• Assess compliance with established standards and protocols for routine inquiries.
• Interview the customer following a multilevel sales script to clarify requirements.
• Make calls to allocated potential customers to develop relationships and resolve queries.
• Follow mandatory procedures to meet quality standards and codes of conduct.
• Identify potential customers and collect referrals for new opportunities.
• Input data into spreadsheets or standard formats for reporting.

Skills

Consultative Selling

Customer Feedback

Customer Service

Customer Understanding

Identify Customer Needs

Identify Sales Opportunities

Oral Communications

Probing Questions

Qualifying Prospects

Sales Data Mgmt

Strategic Selling

Strengthening Relationships

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent (Required)

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Responsibilities

Customer Service

Carry out standard customer service activities and handle simple customer inquiries.

Solutions Analysis

Assess compliance with established standards and protocols for routine inquiries.

Receiving Visitors

Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Operational Compliance

Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Business Development

Carry out routine business development support tasks and assist others by following established procedures.

Sales Opportunities Creation

Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Data Exploration

Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.

Network of Influence

Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Skills

Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

Balances Stakeholders

Builds Networks

Communicates Effectively

Customer Focus

Ensures Accountability

Instills Trust

Interpersonal Savvy

Manages Complexity

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent (Required)

Closing Date

29 September 2026 , 23:59

_ The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. _

_ The Old Mutual Story! _