Advances Technical Support Supervisor

Al Baraka Bank Pty Ltd; Gauteng; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A financial institution is seeking an Advances Technical Support Supervisor in Gauteng. The candidate will be responsible for delegating tasks, ensuring vendor creation accuracy, and supervising staff performance. This role requires excellent organizational skills and attention to detail. Additional duties include approving debits and providing support during managerial absence.

Responsibilities

• Delegate tasks in the Advances Technical Support Department.
• Ensure CIF creation approvals based on FICA status and customer type.
• Check collaterals for finance transactions for accuracy.
• Supervise performance of Advances Technical Support Assistants.

Job description

ADVANCES TECHNICAL SUPPORT SUPERVISOR - NATIONAL

MAIN FUNCTIONS OF THE JOB

Administration

• Responsible for the effective delegation of tasks and distribution of work for all sales administrative functions within the Advances Technical Support Department.
• Perform the role of checker and approver for the following functions:

To ensure CIF creation is approved based on:

• FICA Status
• Customer type
• All fields and financial information are captured correctly

Vendor creation and approval

To ensure vendor creation and approval are handled correctly based on:

• Correct supplier is created
• Correct vendor GL is chosen
• Vendor is flagged at backend

Collaterals

To ensure collaterals for all finance transactions are checked with high accuracy and approved correctly according to deadlines, thereby improving efficiency.

Facility Approval

• Correct customer is reflected
• Finance amount is correct
• Appropriate Committee is chosen depending on exposure
• Correct collaterals are assigned to the facility
• Custom fields are completed correctly
• Correct charge types and amounts are captured on SharePoint
• Repayment plan is reflected correctly
• Correct documents are uploaded for the applicant
• Checking IIS deals for motor vehicle, equipment, property, and trade before approval for accuracy and completeness
• Assisting in capturing trade transactions when the department is short-staffed
• Resolving collateral corrections within 3 days in line with Albaraka Bank’s policy

Other

• Providing support to the department when the Advances Technical Support Manager is on leave
• Performing other tasks as required, including duties of an Advances Technical Support Assistant
• Approving debit orders
• Liaising with Centralised Credit Hub
• Supervising and managing the performance of the Advances Technical Support Assistants
• Ensuring new staff are adequately trained
• Collaborating with HR to develop and update job descriptions
• Ensuring staff meet performance expectations