Advancement Specialist

Zeitz Mocaa; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Zeitz Museum of Contemporary Art Africa (Zeitz MOCAA) is seeking an Advancement Specialist to grow its membership program, drive acquisitions, and engage patrons and corporate partners. The role collaborates across departments to deliver compelling member experiences and aligns campaigns with the museum's fundraising and partnership objectives.

The position reports to the Head of IA, supports CRM administration and invoicing, and requires a minimum of 3 years' related experience, a relevant

Qualifications

• 3-year bachelor’s degree or diploma or equivalent NQF level.
• Minimum of 3 years’ work experience in related fields with management experience.
• CRM, customer engagement, fundraising or loyalty programmes experience.
• Database base management experience.

Responsibilities

• Support the delivery of the Museum's membership, patron, and corporate partnership strategy.
• Drive member acquisition, renewals, and engagement initiatives.
• Plan and coordinate exclusive members, patron, and corporate events and experiences.
• Build and maintain strong relationships with members, patrons, sponsors, and corporate partners.
• Support the growth and stewardship of corporate memberships and strategic partnerships.
• Coordinate sponsorship activations and partnership benefits across Museum programmes and events.
• Manage membership administration, CRM records, renewals, reporting, and event logistics.
• Collaborate across departments to deliver exceptional member and partner experiences.
• Collaborate with the Marketing and Communications team to develop and deliver campaigns promoting membership, patronage, and partnership programmes.
• Create engaging content for member communications, including newsletters and promotional materials, ensuring brand consistency.
• Identify opportunities to increase awareness and engagement of membership programmes across internal and external audiences.
• Monitor and report on membership, sponsorship, and partnership performance, using insights to improve engagement and demonstrate impact.
• Manage and maintain the Museum's CRM system and membership database, ensuring accurate records and reporting.
• Oversee member and corporate partner invoicing and ensure timely financial processing and compliance.

Skills

CRM software

Donor relations

Fundraising

Event planning

Stakeholder engagement

Education

Bachelor's degree or diploma (NQF level)

Tools

CRM software

Database management

MS Word

MS Excel

Job description

Zeitz Museum of Contemporary Art Africa (Zeitz MOCAA) is a not-for-profit institution that exhibits, collects, preserves, and researches contemporary art from Africa and its diaspora; conceives and hosts international exhibitions; develops supporting educational, discursive and enriching programmes; encourages intercultural understanding; and strives for access for all. The museum’s galleries feature rotating, temporary exhibitions with a dedicated space for the permanent collection. The institution also includes the Centre for Art Education, the Centre for the Moving Image, and a Project Space for emerging artists. It opened to the public in September 2017.

Zeitz Museum of Contemporary Art Africa (Zeitz MOCAA) is looking for an Advancement Specialist to join the team. Reporting to the Head of IA, the position is responsible for developing, implementing and growing Zeitz MOCAA's membership program to increase member acquisition, retention, engagement and revenue.

The role creates exceptional member experience through strategic communications, events, benefits and relationship management while ensuring efficient membership operations and CRM administration.

The Advancement Specialist works collaboratively across the museum to position membership as an integral part of the visitor journey, cultivate long-term loyalty, and create meaningful pathways for members to deepen their engagement through philanthropy, patronage and advocacy.

This position requires a talented professional skilled in collaboration across the museum departments and able to execute the development and growth of the permanent collection and exhibition schedules that engages a diverse community and advances artistic/cultural discourse.

Key Areas of Responsibility

• Support the delivery of the Museum's membership, patron, and corporate partnership strategy
• Drive member acquisition, renewals, and engagement initiatives
• Plan and coordinate exclusive members, patron, and corporate events and experiences
• Build and maintain strong relationships with members, patrons, sponsors, and corporate partners
• Support the growth and stewardship of corporate memberships and strategic partnerships
• Coordinate sponsorship activations and partnership benefits across Museum programmes and events
• Manage membership administration, CRM records, renewals, reporting, and event logistics
• Collaborate across departments to deliver exceptional member and partner experiences
• Collaborate with the Marketing and Communications team to develop and deliver campaigns promoting membership, patronage, and partnership programmes.
• Create engaging content for member communications, including newsletters and promotional materials, ensuring brand consistency.
• Identify opportunities to increase awareness and engagement of membership programmes across internal and external audiences.
• Monitor and report on membership, sponsorship, and partnership performance, using insights to improve engagement and demonstrate impact
• Manage and maintain the Museum's CRM system and membership database, ensuring accurate records and reporting.
• Oversee member and corporate partner invoicing and ensure timely financial processing and compliance.

Qualifications and Experience

• 3-year bachelor’s degree or diploma or equivalent NQF level
• Minimum of 3 years’ work experience in related fields with management experience
• CRM, customer engagement, fundraising or loyalty programmes experience
• Database base management experience

Key Competencies

• Highly personable, with excellent spoken and written English and the ability to communicate effectively at all levels
• Strong ability to engage and influence at senior levels
• Strong organisational skills with ability to effectively priorities and manage multiple tasks and coordinate a high level of activity under a variety of conditions and constraints and completion within deadlines
• Excellent research, writing, editing, proofreading, and verbal communication skills
• Negotiation skills and ability to build productive business relationships and close sales or conversions
• Strong computer skills, particularly in MS Word & Excel for reporting and analysis.
• Good skills of utilization of information systems to support fund-raising activities
• Excellent attention to detail, and a high rate of productivity, with follow-up
• Ability to manage confidential records and sensitive donor information with discretion and confidentiality
• Strong leadership and mentorship skills
• Strong relationships, networking building and the maintenance of these
• Ability to work under pressure and be resilient
• Good project management and event management at this level
• Budget management
• Proven track record of stakeholder engagement skills

As a cutting-edge equal opportunity institution, Zeitz MOCAA celebrates diversity in all its forms including gender, race, creed, and orientation. Zeitz MOCAA is committed to Employment Equity and particularly welcomes applications from suitably qualified Historically Disadvantaged Individuals (HDIs) for this position.