Admissions Clerk

Life Healthcare; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Life Healthcare recherche un Admission Clerk pour son établissement. Le candidat retenu contribuera au bon fonctionnement des services aux patients en administrant les admissions et en assurant une expérience positive pour les patients. Ce rôle nécessite une communication efficace, une excellente gestion des dossiers et un esprit d'analyse pour faire face aux diverses situations. À travers ses responsabilités, il favorisera un environnement propre et hygiénique tout en collaborant étroitement avec le personnel de réception et de soins.

Qualifications

• Expérience en tant que réceptionniste et administration générale.
• Connaissance des procédures hospitalières et de la terminologie médicale souhaitée.
• Connaissance des systèmes d'administration des patients.

Responsibilities

• Accueillir et diriger les patients de manière professionnelle.
• Assurer l'exactitude du processus d'admission et gérer les plaintes des clients.
• Capturer les détails des patients et résoudre les requêtes par téléphone.

Skills

Résilience

Communication verbale et écrite

Analyse et jugement

Education

Grade 12

Tools

Microsoft Office

Job description

Function Patient services Facility Position Admissions Clerk IntroductionA vacancy exists for Admission Clerk at Life Flora Hospital reporting to Sonja Rossouw, Admission Supervisor.

The successful candidate will contribute towards the optimal functioning of patient services by enabling smooth running and support in delivering quality patient care.Critical OutputsGreeting, welcoming, directing and announcing patients appropriately and professionally.Be willing to listen, help and take action of all customer complaintsPerforming general administration duties involved in the admission of patients.Manage the accuracy of the admission process and the prevention of potential risk factors.Assist patients with completion of admission information forms.Capture patient details and procedures accurately.Scanning documents into the system, referral letters, medical aid cards etc.Booking patients for special procedures and supply pre-examination requirements to patients and units where necessary.Confirm authorization for certain procedures.Answering the telephone and resolve queries, or direct to relevant parties.Manage payments made at reception and billing of patient accounts, where applicable.Being aware of the patients' status in the waiting area, examination completed and waiting for results etc.Ensure principles of infection prevention and all standard precautions are adhered to; ensure safe and clean hygienic environmentFoster a harmonious relationship between the reception staff, patients and hospital staff.Operating the switchboard in a relief capacity.RequirementsGrade 12Receptionist and General administrative experienceKnowledge of hospital procedures and medical terminology will be an advantageKnowledge and application of patient administration systems, policies and proceduresComputer literacy and proficiency in Microsoft Office (excel, word) is essential.Problem-solving, analysis and judgementResilienceVerbal & written communication and presentation