Administrator : Service Advisor (Non-Technical) - UD Trucks Pretoria East

Motus Corporation; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading automotive company in Gauteng is seeking an Administrator: Service Advisor to ensure quality service and repair for commercial vehicles. This role involves acting as the primary communication point between customers and the technical team, providing cost analysis, and managing timelines for repairs. Strong customer service and communication skills are essential for success in this position.

Qualifications

• Experience in customer service roles, especially in automotive or technical environments.
• Strong communication skills to interact effectively with customers and the technical team.
• Ability to perform cost analysis and manage repair timelines.

Responsibilities

• Provide prompt service related to vehicle maintenance and repair.
• Act as an interface between customers and the technical team.
• Manage communications with customers throughout the repair process.

Job description

UD Trucks Pretoria East currently holds a vacancy for an Administrator : Service Advisor (Non-Technical)

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of commercial vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.