Administrator - Retail Centre

Excellerate JHI; Durbanville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading real estate services company in Durbanville is looking for an Administrator to handle walk-in clients, manage switchboard calls, and provide general administrative support. The ideal candidate will have retail shopping centre experience, excellent communication skills, and at least 2 years in an administrative role. This position offers a dynamic work environment with opportunities for personal and professional growth.

Qualifications

• 2 years relevant experience in an administrative environment.
• Experience managing a switchboard.
• Retail shopping centre experience.

Responsibilities

• Receiving walk-in enquiries and complaints.
• Assisting security, cleaning, and parking contractors.
• Performing reception duties at the front desk.

Skills

Excellent telephone etiquette

Communication skills

Interpersonal skills

Attention to detail

Ability to multitask

Education

Grade 12 or equivalent

Tools

MS Office

Job description

Who We Are

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing, and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

Why choose us

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

About The Role

As an Administrator at our company, you will receive and handle walk-in clients and visitors, answer switchboard calls to project a professional image of the centre, and maintain a pristine reception area. You will also be responsible for controlling bookings for meeting rooms and providing general administrative support, including procurement administration, to support the centre management team.

What You Will Bring

Inherent requirements for the position (non-negotiable)

• Grade 12 or equivalent
• 2 years relevant experience in an administrative environment
• Experience managing a switchboard
• Retail shopping centre experience
• Excellent telephone etiquette and communication skills
• Computer literacy (MS Office)

Additional Demonstrable Requirements

• Methodical approach to tasks and attention to detail
• Ability to work collaboratively as part of a team
• Ability to multitask effectively and manage multiple priorities
• Strong interpersonal skills for engaging with clients, visitors, and team members
• Strong administration skills

What You Will Be Doing

You will be responsible for:

• Receiving walk-in enquiries and complaints from the public and directing/assisting accordingly
• Assisting security, cleaning, and parking contractors with requests
• Providing directions to visitors regarding office locations
• Managing wheelchair bookings where relevant
• Handling tenant enquiries and complaints via telephone, in person, or in writing
• Logging complaints/requests on the Call & Query System and assigning them appropriately
• Following up on the progress of actions and providing feedback before deadlines
• Performing reception duties at the front desk for visitors, tenants, and contractors
• Operating the switchboard
• Updating emergency contact and tenant telephone numbers
• Taking and relaying messages for building staff
• Booking the auditorium when applicable
• Liaising with service providers
• Sending circulars to clients during breakdowns (e.g., air conditioning, lifts)
• Performing general typing for the Building Manager
• Managing post sorting and distribution
• Making PA announcements when needed
• Supporting all teams as required

JHI is committed to diversity and equitable representation. Preference may be given to qualified candidates as per our employment equity plan. Persons with disabilities are encouraged to apply.