Administrator - Retail Centre

Excellerate JHI; Bellville; On-site; ZAR 150,000 - 240,000; Full time

Job summary

Excellerate JHI seeks an Administrator to manage client interactions and switchboard operations, while providing essential administrative support. The ideal candidate will have a Grade 12 qualification and 2 years of relevant experience, coupled with strong communication and interpersonal skills. This role promises a dynamic environment where attention to detail and teamwork are key.

Qualifications

• 2 years relevant experience in an administrative environment.
• Experience in managing a switchboard.
• Retail shopping centre experience.

Responsibilities

• Receive walk-in enquiries and assist accordingly.
• Manage reception duties at the front desk.
• Log complaints and requests on the Call & Query System.

Skills

Excellent telephone etiquette

Communication skills

Administration skills

Interpersonal skills

Methodical approach

Ability to multitask

Education

Grade 12 or equivalent

Tools

MS Office

Job description

Who We Are

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

Why choose us

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

About The Role

As an Administrator at our company, you will receive and handle walk-in clients and visitors and to answer switchboard in such a way that it projects a professional image of the centre and maintaining a pristine reception area, responsible for controlling the bookings for meeting rooms.

General administrative support in terms of procurement administration will also form part of this position in supporting the centre management team.

What You Will Bring

Inherent requirements for the position (non-negotiable)

• Grade 12 or equivalent
• 2 years relevant experience in an administrative environment.
• Experience on managing a switchboard
• Retail shopping centre experience
• Excellent telephone etiquette and communication skills.
• Computer literacy (MS Office)
  
  

Additional Demonstrable Requirements

• Methodical approach to tasks and attention to detail.
• Ability to work collaboratively as part of a team.
• Ability to multitask effectively and manage multiple priorities.
• Strong interpersonal skills for engaging with clients, visitors, and team members.
• Strong administration skills.
  
  

What You Will Be Doing

You will be responsible for the following:

• Receive walk-in enquiries / complaints from members of the public and direct and assist accordingly
• Assist the Security, Cleaning and Parking contractors with all requests.
• Give directions to the public (walk-ins) re the location of specific offices.
• Wheelchair bookings (where relevant)
• Receive tenant enquiries / complaints, (via telephone / in person / in writing).
• Log complaint / request on the Call & Query System and assign the query to the appropriate person.
• Follow up on progress of action, if feedback has not been received before deadline.
• Reception duties at front desk of office reception (public/tenants/contractors)
• Operation of Switchboard
• Update emergency contact numbers and tenant telephone numbers.
• Take and relay messages for building staff.
• Make bookings for auditorium, where applicable
• Liaise with service providers where applicable
• Send circular letters to clients during break-downs (example: air-con/lifts)
• General typing for the Building Manager
• Send, sort and distribute post
• PA announcements where applicable
• Assist all teams where required
  
  

JHI is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.