Administrator - (Mobile And Data Device)

Architectural Services; Gauteng; On-site; ZAR 200 000 - 400 000; Full time

Job summary

An established industry player is seeking a skilled Mobile Device and Data Administrator to oversee mobile administration needs. In this role, you will manage the entire lifecycle of mobile contracts and devices, ensuring efficient service delivery to internal customers. Your responsibilities will include device provisioning, SIM card management, and stock oversight, along with reporting and troubleshooting. This position requires a proactive individual with strong organizational and problem-solving skills, as well as proficiency in mobile device management software. If you thrive in a dynamic environment and are passionate about technology, this opportunity is for you.

Qualifications

• 3-5 years' experience as a mobile administrator required.
• Clear criminal record and ability to work flexible hours.

Responsibilities

• Manage mobile contracts and devices, including ordering and provisioning.
• Provide support nationally and troubleshoot issues with devices.

Skills

Problem Solving

Analytical Skills

Organizational Skills

Verbal Communication

Written Communication

Flexibility

Education

Grade 12 or equivalent

Tools

Excel

MS Word

PowerPoint

Intune

Manage Engine

Job description

Position Title: Mobile Device and Data Administrator

Primary Objective: We are looking to hire an experienced Mobile Communications Administrator to look after the mobile administration needs of our internal customers.

As an administrator, you will be required to manage the end-to-end lifecycle of all mobile contracts and devices for the group. This includes ordering and dispensing of devices, provisioning of SIM cards, configuring of new devices, loading of data and airtime, and record keeping. To ensure success as a Mobile Device Administrator, you should have excellent admin and people skills and the ability to adapt to a changing work schedule.

Ultimately, a top-level Mobile Device Administrator efficiently manages all mobile-related services, providing high-quality service and management for any job size.

Specific Tasks and Responsibilities:

1. Implementation of new software, device testing, setup, and enrollment.
2. Development of training material and manuals for troubleshooting of devices and software.
3. Stock Management including ordering and provisioning of new contracts.
4. Dispatching of mobile devices and phones to end users.
5. Management of incoming and outgoing stock deliveries.
6. Daily, weekly, and monthly reporting.
7. Device management through mobile management platforms.
8. Completion of helpdesk service calls.
9. Providing support nationally to all users.
10. Troubleshooting on disconnected SIMs and devices.
11. Day-to-day coordination of operational tasks related to the area of responsibility.
12. Traveling to and from branches as and when needed.

Qualifications:

• One or more of the following: Grade 12 or equivalent.
• Clear criminal record and no pending cases.

Knowledge and Experience:

• 3-5 years' experience as a mobile administrator.
• The ability to work independently.
• Ability to work flexible hours, including weekends and public holidays where required.
• Able to demonstrate good knowledge and experience in problem solving, analytical skills, and organizational skills.
• Advanced Excel, MS Word, and PowerPoint proficiency.
• Knowledge of mobile device management processes.
• Knowledge of device management software (Intune, Manage Engine).
• Knowledge of mobile network operators and how to provision SIM cards.
• Above average verbal and written communication skills.
• Ability to resolve conflict effectively.
• Ability to handle work-related stress and work effectively under pressure.
• Highly motivated and enthusiastic.

Mobile Device Specialist Position Specific Requirements:

• Own reliable transport is required as the technician will be required to travel to sites for onsite support from time to time.

General Requirements:

• Standby, overtime, and shift work may be required.
• We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.