Administrator: Infrastructure Operations

Road Accident Fund; South Africa; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Road Accident Fund is seeking an Infrastructure Operations Administrator to manage and secure server environments in South Africa. You will configure and maintain Microsoft servers, AD, Exchange, and related tools, while ensuring policy-driven access control and security across a 3000+ user base.

The role also covers cloud infrastructure administration (AWS/Azure), capacity planning, documentation, and 2nd line incident support with SLA adherence.

Qualifications

• Bachelor’s Degree/ Advanced Diploma in Information Technology related qualification.
• Certified Microsoft Active Directory and Server administration.
• Certified Operational framework like ITIL v3 or 4 operations process.
• AWS and/or Azure certification added advantage.
• Relevant 3 years’ experience in Infrastructure Operations environment.
• Experience in Infrastructure service provisioning, configuration, and support.
• Experience in monitoring cloud infrastructure and services for performance and availability.
• Experience in management of home folder and data share structure.
• Experience in administration, management, and configuration of print server service.
• Experience in maintaining Server security at the virtual level.

Responsibilities

• Participate in the setting up, configuration, and maintenance of server services.
• Ensure authentic systems policies and structured access control through Active Directory.
• Maintain and administer Microsoft systems and servers (Microsoft servers, AD Exchange, SCOM & SCCM).
• Monitor healthy state of active directory toolset, ADMT, Group Policy management, DNS, DHCP, account and file security, storage technologies.
• Maintain active directory in a multi-site, multi-AD server, 3000+ end user organisation.
• Report any inconsistencies in the server security logs.
• Maintain remote access server.
• Maintain & apply global, computer and user policies.
• Maintain AD and server security.
• Administer Cloud (AWS and Azure) Infrastructure platform services.
• Check virtual servers and related services performance and management.
• Maintain capacity planning for cloud infrastructure environment and report or act on any inconsistencies.
• Prepare and maintain any server related documentation.
• Monitor server performance.
• Provides 2nd line support for incident management including incident closure.
• Resolve all incidents logged with agreed SLA with the business.
• Monitor and handle incident logged to ensure adherence to SLA’s.
• Identifies; tracks and resolves system problems.
• Escalates system problems or opportunities to software vendor or Application Manager.
• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.

Skills

Active Directory

DNS

DHCP

Server Administration

Cloud knowledge

Incident solving

Planning & organizing

Communication

Education

Bachelor’s Degree/ Advanced Diploma in Information Technology

Tools

Microsoft Active Directory

ITIL v3/v4

AWS/Azure certification

Job description

• Participate in the setting up, configuration, and maintenance of server services.


• Ensure authentic systems policies and structured access control through Active Directory.


• Maintain and administer Microsoft systems and servers (Microsoft servers, AD Exchange, SCOM & SCCM)


• Monitor healthy state of active directory toolset, ADMT, Group Policy management, DNS, DHCP, account and file security, storage technologies.


• Maintain active directory in a multi-site, multi-AD server, 3000+ end user organisation.


• Report any inconsistencies in the server security logs.


• Maintain remote access server.


• Maintain & apply global, computer and user policies.


• Maintain AD and server security.

Cloud (AWS and Azure) Infrastructure Environment Administration

• Administer Cloud (AWS and Azure) Infrastructure platform services.


• Check virtual servers and related services performance and management.


• Maintain capacity planning for cloud infrastructure environment and report or act on any inconsistencies.

Standards, Procedures and Policies

• Prepare and maintain any server related documentation.


• Monitor server performance.

Provision of User Support to Business

• Provides 2nd line support for incident management including incident closure.


• Resolve all incidents logged with agreed SLA with the business.


• Monitor and handle incident logged to ensure adherence to SLA’s.


• Identifies; tracks and resolves system problems.


• Escalates system problems or opportunities to software vendor or Application Manager.

Stakeholder Management

• Aid in proactive and progressive relationships with key stakeholders.


• Deal with inquiries and requests for information from both internal and external stakeholders.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology related qualification.


• Certified Microsoft Active Directory and Server administration.


• Certified Operational framework like ITIL v3 or 4 operations process.


• AWS and/or Azure certification added advantage.


• Relevant 3 years’ experience in Infrastructure Operations environment.


• Experience in Infrastructure service provisioning, configuration, and support.


• Experience in monitoring cloud infrastructure and services for performance and availability.


• Experience in management of home folder and data share structure.


• Experience in administration, management, and configuration of print server service.


• Experience in maintaining Server security at the virtual level.

Technical and Behavioral Competencies Required

• Planning, organising and coordinating.


• Personal mastery.


• Judgment and decision making.


• Ethics and values.
  
• Client service orientation.
  
• Knowledge in Microsoft Active Directory, DHCP, DNS and Server Administration.


• Knowledge of AWS and Azure Cloud Infrastructure environment.


• Ability to communicate ideas in both technical and user-friendly language.


• Highly self-motivated and directed, with keen attention to detail.


• Able to successfully navigate within varying degrees of ambiguity in a fast‑paced environment.


• Strong analytical and problem‑solving abilities.

NB: \"RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs\".

Purpose of the Job: Reporting to the Manager: Infrastructure Operations, the successful incumbent is responsible for the technical administration of the infrastructure and cloud services to ensure a smooth configuration, maintenance and overall functioning of the cloud environment.

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