Administrator (Compliance)

1 Life Insurance; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading insurance firm is seeking an administrator to provide support to stakeholders and assist with data management and analysis. The ideal candidate will have strong communication skills and be capable of organizing various administrative tasks. This role is critical in ensuring operational compliance and effective service delivery to clients.

Qualifications

• Ability to analyze data trends for use in reports.
• Skills in organizing, protecting, and processing data.
• Competency in developing, monitoring, and interpreting policies.

Responsibilities

• Provide administrative support and assistance to stakeholders.
• Accurate recording and analysis of information for audits.
• Assist in maintaining administration processes.

Skills

Data Collection and analysis

Computer skills

Verbal and Written Communication

Job description

JOB PURPOSE

Provide administrative support and assistance to internal and external

stakeholders. Produce, update and provide best practice support on a wide

range of MS documents, databases and other departmental systems to support

the work of more senior colleagues. Assist with general administration and

collation of data as required from time to time.

RESPONSIBILITIES

Data Collection & Analysis

Accurate collation and analysis of information for submission to external parties

and audits. Ensure accurate recording of information on any systems used

internally or by external parties.

Assist in setting up and maintaining administration processes.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of

regulatory codes and codes of conduct relevant to own work, adhering to

mandatory procedures to ensure own work is undertaken to the required

standards.

Document and Data Management

Create, organize and maintain files containing the correspondence and records

of a senior colleague.

Client & Customer Management

Help manage clients by carrying out standard activities and providing support to

others.

Stakeholder Engagement

Effectively build and maintain relationships with both internal and external

stakeholders and partners.

Ensure effective service delivery to meet stakeholders’ needs within specified

SLA’s.

Provide ad hoc project support within the department.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in

assessment and development planning activities as well as formal and informal

training and coaching.

BEHAVIORAL COMPETENCIES

Ensures Accountability

Holds self and others accountable to meet commitments. For example, accepts

responsibility for own work, both successes and failures. Handles fair share and

does not make excuses for problems. Usually meets commitments to others.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information

to effectively solve problems. For example, looks at complex issues from

multiple angles; explores issues to uncover underlying issues and root causes;

sees the main consequences and implications of different options.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high

energy, and enthusiasm. For example, identifies what needs to be done and acts

quickly. Shows optimism and enthusiasm that affects others positively. Works

independently, but knows when to ask for help.

Optimizes Work Processes

Knows the most effective and efficient processes to get things done, with a focus

on continuous improvement. For example, pursues, explores, and develops ways

to ensure own work is as effective as possible within all relevant processes.

Shares an analysis of process problems with stakeholders; discusses how to

resolve the issue.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For

example, probes deeply into customer needs to identify less obvious interests or

expectations. Consistently goes above and beyond to understand customer

requirements and surpass their expectations.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear

understanding of the unique needs of different audiences. For example, listens

attentively and takes an interest. Keeps others well informed; conveys

information clearly, concisely, and professionally when speaking or writing.

Balances Stakeholders

Anticipates and balances the needs of multiple stakeholders. For example,

ensures that own efforts meet the needs and requirements of internal and

external stakeholders. Works to identify all relevant issues and satisfy the

interests of multiple stakeholders during the decision-making process.

Collaborates

Builds partnerships and works collaboratively with others to meet shared

objectives. For example, readily involves others to accomplish goals; stays in

touch and shares information; discourages "us versus them" thinking; shows

appreciation for others' ideas and input.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational

goals. For example, outlines clear plans that put actions in a logical sequence.

conveys some time frames. Aligns own work with relevant workgroups. Takes

some steps to reduce bottlenecks and speed up the work.

Being Resilient

Rebounds from setbacks and adversity when facing difficult situations. For

example, skillfully handles disruptions, obstacles, and emotional or stressful

situations and nevertheless makes steady progress; seeks insight into the

situation, reduces tensions, and finds optimal solutions. Swiftly recovers from

significant setbacks.

SKILLS

Data Collection and analysis

Work independently and provide technical guidance when required on how to

analyze data trends for use in reports to help guide decision making.

Data Management

With guidance, acquire, organize, protect and process data to fulfil business

objectives accurately.

Planning and Organizing

Work independently and provide technical guidance when required on how to

plan, organize, prioritize and oversee activities to efficiently meet business

objectives.

Review and Reporting

With guidance, review and create relevant, lucid and effective reports.

Policy and procedures

Work independently and provide technical guidance when required on how to

develop, monitor, interpret and understand policies and procedures, while

making sure they match organizational strategies and objectives.

Verbal and Written Communication

Use clear and effective verbal communications skills with guidance to express

ideas, request actions and formulate plans or policies.

Action Planning

Develop appropriate plans or perform necessary actions with guidance, based

on recommendations and requirements.

Computer skills

Support business processes independently by understanding and effectively

using standard office equipment and standard software packages, while

providing technical guidance as needed.