Administrative Officer

Stellenbosch University; Stellenbosch; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading university in South Africa is seeking an Administrative Officer for its Campus Health Service, responsible for managing patient appointments and reception duties. The role involves enhancing service delivery and maintaining confidentiality while working within a health-focused team. Candidates should have Grade 12 and relevant experience in a medical environment.

Qualifications

• Two years’ experience in a medical reception environment.
• A valid driver's license is required.
• Proven skills in planning and organizing.

Responsibilities

• Manage appointment scheduling for patients.
• Handle incoming calls and general reception duties.
• Ensure effective patient service and maintain confidentiality.

Skills

Problem solving

Effective data capturing

Communication

Interpersonal skills

Education

Grade 12

Tools

MS Office

Job description

Department Description/Departement Beskrywing

Campus Health Service

Administrative Officer (Post Level 12)

Ref. KGD/115/0525

Campus Health Service (CHS) is responsible for the delivery and management of comprehensive institutional health programmes for personnel and students of Stellenbosch University (SU).

Kampusgesondheidsdiens

Administratiewe Beampte (Posvlak 12)

Verw. KGD/115/0525

Kampusgesondheidsdiens (KGD) is verantwoordelik vir die lewering en bestuur van omvattende institusionele gesondheidsprogramme aan personeel en studente van die Universiteit Stellenbosch (US).

Duties/Pligte

• Diary management and scheduling of patient appointments (three doctors and four nurse practitioners).
• Rescheduling and following up on patient appointments.
• Answering incoming calls.
• General reception (e.g. scheduling car hire / flights).
• Managing patient flow.
• Checking in and checking out medication for patients.
• Electronic registration of patients.
• Daily communication with medical aids.
• Scanning and filing patient documents.
• Cash and credit card handling.
• Knowledge of billing.
• Recordkeeping and reporting according to guidelines.
• Communication with external service providers.
• Managing the reception area.
• Maintaining effective patient service.
• Maintaining confidentiality of all personnel and patients.
• Mentoring medical reception interns.
• Participating in institutional activities applicable to service delivery.
• Assisting with the development of applicable innovative processes to improve on continuous service delivery.
• Hou dagboek van en skeduleer pasiënte afsprake (drie dokters en vier verpleegpraktisyns).
• Herskedulering en opvolg van pasiënte afsprake.
• Beantwoord telefoonoproepe.
• Algemene ontvangs (bv. skedulering van motorhuur/vlugte).
• Bestuur van pasiënte vloei.
• Inteken en afteken van medikasie vir pasiënte.
• Elektroniese registrasie van pasiënte.
• Daaglikse kommunikasie met mediese fondse.
• Skandering en liassering van pasiënte se dokumente.
• Hantering van kontant en kredietkaartbetalings.
• Kennis van fakturering.
• Rekordhouding en verslagdoening volgens riglyne.
• Kommunikasie met eksterne diensverskaffers.
• Instandhouding van die ontvangsarea.
• Onderhou effektiewe pasiënte diens.
• Onderhou konfidensialiteit van alle personeel en pasiënte.
• Mentorskap aan alle mediese interns.
• Deelname aan institusionele aktiwiteite wat toepaslik is op dienslewering.
• Hulpverlening met die ontwikkeling van toepaslike innoverende en beroepspesifieke prosesse om dienslewering voordurend te verbeter.

Job Requirements/Pos Vereistes

• Grade 12.
• Two years' experience in a medical reception environment.
• Computer literacy, including in MS Office.
• A valid drivers' licence.
• Problem solving skills.
• Effective and accurate data capturing skills.
• Punctual and reliable.
• Proven planning, organising and time management skills.
• Excellent communication skills.
• Good interpersonal skills and the ability to function effectively within a team.
• The ability to function effectively under pressure.
• Strong disposition toward client service in a values driven team.
• Willingness to work across both the Tygerberg and Stellenbosch campuses.
• Graad 12.
• Twee jaar se ervaring in `n mediese ontvangsomgewing.
• Rekenaarvaardig, insluitend in MS Office.
• 'n Geldige rybewys.
• Probleemoplossingsvaardighede.
• Effektiewe en akkurate datavasleggingsvaardighede.
• Stiptelik en betroubaar.
• Bewese beplannings, organiserings en tydsbestuurvaardighede.
• Uistekende kommunikasievaardighede.
• Goeie interpersoonlikevaardighede en die vermoë om in spanverband te kan werk.
• Die vermoë om onder druk te funksioneer.
• Sterk ingesteldheid op kliëntediens in `n waardegedrewe span.
• Bereidwilligheid om oor beide die Tygerberg- en Stellenbosch-kampusse te werk.

Recommendation/Aanbeveling

• Experience in working with medical software programs.
• Familiar with the University's financial system and procedures.
• Other relevant post-school qualifications.
• Proficiency in a third language.
• Werkservaring in mediese sagtewareprogramme.
• Vertroud met die Universiteit se finansiële stelsel en prosedures.
• Ander toepaslike naskoolse kwalifikasies.
• Vaardigheid in `n Derde taal.

How To Apply/Hoe Om Aansoek Te Doen

#PSS

Stellenbosch University is committed to employment equity (EE), and appointments will be made in line with the EE plan for the specific environment as well as the institutional EE Plan of the University.

Stellenbosch University reserves the right not to make an appointment.

Your application, comprising a comprehensive curriculum vitae (including the names and email addresses of at least three referees), must reach the University before or on the closing date of the advertised post.

APPLY ONLINE AT https://www.sun.ac.za/english/careers BY USING THE APPLY NOW LINK AT THE TOP RIGHT-HAND CORNER OF THE SPECIFIC VACANCY PAGE.

The University reserves the right to investigate qualifications and conduct background checks on all candidates.

The Occupational Health and Safety Act requires people in occupations that entail potential exposure to certain hazards (such as, but not limited to: noise, hazardous chemical substances and hazardous biological agents) to be subjected to medical screening, to determine their fitness to work in the said occupations.

Should no feedback be received from the University within four to six weeks of the closing date, kindly accept that your application did not succeed.

Die Universiteit Stellenbosch is tot gelyke indiensneming (GI) verbind, en aanstellings word ooreenkomstig die GI-plan vir die betrokke omgewing sowel as ons institusionele GI-plan gedoen.

Die Universiteit Stellenbosch behou die reg voor om nie 'n aanstelling te maak nie.

U aansoek moet vergesel wees van 'n volledige curriculum vitae (insluitend die name en e-posadresse van ten minste drie referente), en moet die Universiteit voor of op die sluitingsdatum van die advertensie bereik.

DOEN AANLYN AANSOEK BY https://www.sun.ac.za/afrikaans/loopbane DEUR OP DIE APPLY NOW-SKAKEL REGS BO-AAN DIE BLAD VAN DIE SPESIFIEKE VAKATURE TE KLIEK.

Die Universiteit behou die reg voor om kwalifikasies na te gaan en agtergrondinligting oor alle kandidate in te win.

Die Wet op Beroepsgesondheid en Veiligheid vereis dat persone in beroepe met potensiële blootstelling aan sekere gevare (soos, maar nie beperk nie tot: geraas, gevaarlike chemiese stowwe en gevaarlike biologiese middels nie), aan mediese keuring onderwerp moet word om vas te stel of hulle geskik is om in genoemde beroepe te werk.

Indien u nie binne vier tot ses weke na die sluitingsdatum van hierdie advertensie van die Universiteit verneem nie, aanvaar asseblief dat u aansoek onsuksesvol was.

Enquiries/Navrae

Enquiries regarding this post: Valdene Southon on 021 808 3492, or at [e-mail]

Enquiries regarding remuneration/benefits, as well as technical assistance with the electronic application process: Human Resources Client Services Centre on 021 808 2753 (Stellenbosch) /

021 938 9636 (Tygerberg), or at [e-mail]

Navrae rakende die posinhoud: Valdene Southon on 021 808 3492, of by [e-mail]

Navrae oor vergoeding/voordele asook tegniese ondersteuning met die elektroniese aansoekproses: Menslike Hulpbronne Kliëntedienssentrum by 021 808 2753 (Stellenbosch) / 021 938 9636 (Tygerberg), of by [e-mail]

Currency

Commencement Date 01-Aug-2025

Closing Date 17-Jun-2025

Amount of Travel

Work At Home