Administrative & Customer Support Specialist

Congruence Hr Solutions; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Congruence Hr Solutions is seeking an Administrative & Customer Support Specialist to enhance their team in the telecoms industry. The ideal candidate will excel in a fast-paced environment, managing customer inquiries, data management, and logistics while ensuring smooth operations. Proficiency in Microsoft Office and prior experience in administrative roles are essential for success in this challenging yet rewarding position.

Qualifications

• Proven experience in an administrative or customer service role.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team setting.

Responsibilities

• Manage data and records, providing prompt customer support.
• Coordinate SIM card logistics and sales support.
• Perform administrative duties including invoicing and stock control.

Skills

Data Management

Customer Service

Communication Skills

Proficiency in Microsoft Office

Problem-Solving

Tools

Sage

Job description

We are seeking a highly organized and proactive Administrative & Customer Support Specialist to join our growing team in the SIM card and telecoms industry.

This role is ideal for someone who thrives in a fast-paced environment, has strong administrative capabilities, and enjoys delivering excellent customer service.

You will be responsible for managing data and records, supporting customers, coordinating SIM card logistics, and ensuring the smooth running of day-to-day operations.

Key Responsibilities 1.

Data Management & Record Keeping Accurately load and update customer data in Sage accounting software and internal systems.

Maintain well-organized physical and digital filing systems for customer and operational documents.

Ensure accurate, audit-ready records of all orders, communications, and transactions.

Assist with proper month-end reconciliations and customer payment allocations.

Customer Service & Communication Provide prompt, professional support to customers via phone, WhatsApp, email, and chat.

Resolve customer inquiries and application queries with efficiency and professionalism.

Log and track all customer interactions, ensuring timely follow-up and resolution.

Handle complaints effectively, ensuring customer satisfaction and issue closure.

SIM Card Logistics & Sales Support Place SIM card orders with suppliers based on forecasted demand and historical trends.

Allocate SIM cards accurately based on internal policies and customer requirements.

Coordinate with courier services for timely dispatch, tracking, and issue resolution.

Monitor and report on daily SIM sales progress against set targets, flagging any concerns.

General Administration Perform administrative duties including invoicing, stock control, and filing.

Support the Business Support team with updates, file management, and record maintenance.

Provide ad-hoc administrative support to ensure smooth operations across departments.

Team Collaboration & Compliance Work closely with internal teams including logistics, sales, and management.

Share relevant updates and knowledge with colleagues to improve workflow.

Ensure compliance with data protection, confidentiality, and security protocols.

Contribute to a culture of accountability, continuous improvement, and team success.

Essential : Proven experience in an administrative or customer service role.

Proficient in Microsoft Office (Word, Excel, Outlook).

Ability to learn and work with accounting software such as Sage.

Strong verbal and written communication skills.

High attention to detail with a methodical and organized approach.

Ability to work independently and collaboratively in a team setting.

Strong time management and multitasking skills.

Desirable : Experience with logistics coordination or inventory management.

Familiarity with CRM platforms and customer support tools.

Skills & Competencies Accountability : Takes ownership and follows through on commitments.

Problem-Solving : Addresses challenges with effective and timely solutions.

Customer Focus : Prioritizes customer satisfaction and retention.

Adaptability : Handles changing workloads and priorities with ease.

Proactivity : Anticipates needs and takes initiative without being prompted.

Working Conditions Standard office environment.

Occasional extended hours may be required during high-demand periods or month-end reporting.

Why Join Us?

Be part of a dynamic and fast-growing telecommunications company.

Collaborative, supportive work environment with opportunities for growth.

Gain exposure to logistics, finance, and customer service operations.

Make a tangible impact in a results-driven and rewarding role.