Administrative Assistant (X4)

Road Accident Fund; East London; On-site; ZAR 120,000 - 150,000; Full time

Job summary

A government agency in East London is seeking an Administrative Assistant for a 24-month fixed-term contract. You will provide administrative support to senior staff, handle stakeholder queries, and manage the claims filing system. Ideal candidates will have at least one year of relevant experience and an NQF 4 qualification (Matric or Grade 12). This role offers a unique opportunity to contribute to an essential service.

Qualifications

• Relevant 1 year experience in a claims handling environment and administration.
• Proficiency in computer literacy.

Responsibilities

• Follow up on queries from stakeholders.
• Complete payment requisition on offers made.
• Draw and file correspondence received.
• Update claims system.
• Collect and deliver files to relevant departments.

Skills

Computer literacy

Organisation skills

Interpersonal skills

Time & desk management

Customer Orientation

Education

NQF 4 (Matric or Grade 12)

Job description

Note : This is a 24-month, fixed-term contract position

Purpose of the job : The Administrative Assistant : Determination provides administrative support for the Officer, Senior Officer and Team Leader to ensure that the branch is run efficiently and effectively.

Key Performance Areas

To follow up on queries from stake holders

• Telephone calls.
• Checking correspondence.
• Sending out letters.
• Draft undertaking letters where applicable.

Completing payment requisition on offers made

Expenditure authorisation.

Check list.

Obtain relevant signatures in terms of the DOA.

Drawing and filing of correspondence received.

Request file from CAFS.

Print all relevant emails / letters received via post.

Placing documents on file daily.

Updating claims system.

Draw file from CAFS.

Update claim viewing with all relevant information.

Collecting and delivering files to all relevant departments

Request files from Assessor and ensure that it is delivered to relevant department timeously.

Sending file copies to relevant stakeholders

Obtain file from CAFS.

Have copies made and sent to relevant stakeholders.

Qualifications

NQF 4 (Matric or Grade 12) qualification.

Computer literacy.

Experience

Relevant 1 year experience in a claims handling environment and administration.

Technical and behavioral competencies required

Computer literacy.

Organisation, administration & interpersonal skills.

Time & desk management

Personal Mastery

Emotional Wisdom

Ethics and Governance

Customer Orientation and Customer focus.

NB : “RAF offers Total Employment Cost packages with no additional contributions from the Employer; successful candidates are required to structure their packages in a manner that will suit their needs.”

Note : This is a 24-month, fixed-term contract position

Purpose of the job : The Administrative Assistant : Determination provides administrative support for the Officer, Senior Officer and Team Leader to ensure that the branch is run efficiently and effectively.

Key Performance Areas

To follow up on queries from stake holders

Telephone calls.

Checking correspondence.

Sending out letters.

Draft undertaking letters where applicable.

Completing payment requisition on offers made

Expenditure authorisation.

Check list.

Obtain relevant signatures in terms of the DOA.

Drawing and filing of correspondence received.

Request file from CAFS.

Print all relevant emails / letters received via post.

Placing documents on file daily.

Updating claims system.

Draw file from CAFS.

Update claim viewing with all relevant information.

Collecting and delivering files to all relevant departments

Request files from Assessor and ensure that it is delivered to relevant department timeously.

Sending file copies to relevant stakeholders

Obtain file from CAFS.

Have copies made and sent to relevant stakeholders.

Qualifications

NQF 4 (Matric or Grade 12) qualification.

Computer literacy.

Experience

Relevant 1 year experience in a claims handling environment and administration.

Technical and behavioral competencies required

Computer literacy.

Organisation, administration & interpersonal skills.

Time & desk management

Personal Mastery

Emotional Wisdom

Ethics and Governance

Customer Orientation and Customer focus.

NB : “RAF offers Total Employment Cost packages with no additional contributions from the Employer; successful candidates are required to structure their packages in a manner that will suit their needs.”