Administrative Assistant, Operations, Solutions

Dsv - Global Transport And Logistics; Gauteng; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player in transport and logistics is seeking a dedicated Administrative Assistant to support operations. This role is critical in managing transporter information, ensuring compliance with service levels, and maintaining strong relationships with clients and carriers. The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to work under pressure. Join a dynamic team where your contributions will directly impact customer satisfaction and operational efficiency. If you are proactive and detail-oriented, this opportunity is perfect for you.

Qualifications

• 2-5 years relevant administration experience in a transportation environment.
• Proficient in Excel and PowerPoint for data management.

Responsibilities

• Coordinate transporter information and manage SLAs & KPIs.
• Build strong client and transporter relationships.

Skills

Customer Service

Analytical Skills

Time Management

Conflict Management

Communication Skills

Education

Matric

Tertiary qualification in Logistics

Tertiary qualification in Supply Chain Management

Tertiary qualification in Administration Management

Tools

Excel

PowerPoint

Job description

DSV - Global transport and logistics

In , ten independent hauliers joined forces and founded DSV in Denmark.

Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics.

Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods.

We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores, and consumers all over the world.

Our reach is global yet our presence is local and close to our customers.

Read more at : Kempton Park

Job Posting Title : Administrative Assistant, Operations

Time Type : Full Time

Qualifications

• Tertiary Qualification(s): Matric
• Advantageous: A tertiary qualification in Logistics, Supply Chain Management, Transport Management, or Administration Management.
• Additional Computer Skills: Proficient in Excel / PowerPoint for data management and reporting.

Job-related Requirements

• 2-5 years relevant administration experience, including customer service experience dealing with all levels within a transportation environment.
• Understanding of synergies to optimize output between DSV and service providers.
• Good understanding of retail, specifically inbound, outbound, and return processes and workflows, including transportation requirements within a supply chain.
• Skills in organizing, directing, controlling, and monitoring.
• Ability to meet and manage customer expectations and ensure compliance with policies, regulations, work instructions, and workloads.
• Focus on documentation and control compliance.
• Ability to build and maintain strong internal and external customer relationships.
• Conflict management skills at tactical and operational levels.
• Effective communication with all management levels.
• Punctuality and good time management.
• Strong analytical and logical thinking skills.

Must be able to :

• Work under pressure, focusing on assertiveness, forward thinking, and proactive solutions.
• Be self-motivated, responsible, and accountable with a sense of urgency and attention to detail.

Added Advantages

• Retail delivery experience & understanding.
• Client engagement and communication skills.
• Excellent reporting and communication skills.
• Meticulous attention to detail.

Main Purpose of the Role

This role involves managing, supporting, and coordinating all transporter information and deliverables to ensure customer service levels are met.

• Transporter deliverables / SLA management
• Reporting to stakeholders
• Consolidating transporter information in a presentable manner
• Building and maintaining strong client and transporter relationships
• Auditing POD documents for invoicing
• Identifying value-adding process improvements
• Ensuring compliance and managing KPIs

Duties & Responsibilities

• Coordinate and consolidate transporter information.
• Understand client requirements and develop trusting relationships with carriers.
• Manage contractual SLAs & KPIs proactively.
• Handle POD documentation and audits.
• Maintain and update reports as per KPI and contractual obligations.
• Perform daily system checks and manage queries within SLA.
• Ensure timely feedback and reporting.
• Communicate clearly within the department to manage compliance and expectations.
• Review data for improvements and trends.
• Support document creation and SOPs.

Disclaimer: Due to high application volume, only shortlisted candidates will be contacted. External candidates should consider their application unsuccessful if not contacted within four weeks. We follow fair, non-discriminatory procedures and use Affirmative Action measures to promote employment equity, prioritizing designated groups as per the Employment Equity Act. DSV reserves the right to close or defer the vacancy at any time.