Administration Support Officer

ELMO Cloud HR & Payroll; Newcastle; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic insurance company seeks an energetic Administration Support Officer in Newcastle. The role involves supporting customer service functions, handling data entry, and ensuring high-quality service delivery. The ideal candidate will possess excellent communication and organisational skills and thrive in a collaborative environment.

Benefits

Competitive remuneration

Supportive work environment

Professional development opportunities

Wellbeing Program

Reward and Recognition Program

Qualifications

• Sound level of digital literacy and an aptitude for learning.
• Ability to prioritise diverse tasks and work quickly.

Responsibilities

• Support customer service team with data entry and calls.
• Collaborate in a professional team environment.

Skills

Communication

Attention to Detail

Problem Solving

Organisational Skills

Education

Certificate III in Business Administration

Job description

Pacific International Insurance is a dynamic cross-Tasman company operating as part of a respected global insurance organisation. We have a diverse portfolio of insurance brands. With our strong foundation and progressive mindset, we continue to forge ahead, anticipating and meeting the evolving needs of our customers in the ever-changing insurance landscape.

Rapid Solutions has specialised in providing quality professional indemnity and liability insurance for property services businesses for more than 25 years. We are looking to welcome a new team member seeking personal and professional growth in a collaborative and customer-centric environment.

A bit more detail on the role

We are looking for an energetic, positive, and organised Administration Support Officer to join our team to help support the functions of the Rapid team in achieving their goals.

You will support our existing customer service team with data entry, directing inbound and outbound calls and emails. You will be supported with ongoing training and coaching to ensure you are set up for success, developing specialised skills to ensure high-quality delivery of services to both our team and customers in line with relevant regulatory requirements and business objectives.

We are seeking an individual who can work 38 hours per week, Monday to Friday, with a desired immediate start in our Newcastle CBD office (including secure onsite parking).

We would love to hear from you if you have :

• A sound level of digital literacy and an aptitude for learning.
• An energetic and tenacious nature with a passion for excellent customer service.
• Excellent communication, attention to detail, and problem-solving skills.
• The ability to prioritise diverse tasks and work quickly and effectively to meet tight deadlines.
• The ability to collaborate in a professional team environment, as well as work independently and take initiative.
• Well-developed organisational skills.
• Demonstrated ability in handling confidential information.

The following skills and experience are not essential but would be highly regarded:

• Completed or enrolled in Certificate III in Business Administration or Business.
• Previous experience in a call centre or insurance environment (a bonus but not necessary).

Why you will love working with us

• A purpose-driven company that strives to deliver our world with Soft Landings.
• Competitive remuneration and variable rewards.
• Supportive and collaborative work environment that values work-life balance, ensuring you have the flexibility to excel both personally and professionally.
• Professional development opportunities such as LinkedIn Learning.
• A Wellbeing Program offering EAP services and annual wellbeing reimbursement to support your individual wellness.
• Reward and Recognition Program offering both monetary rewards and additional leave.

If you are excited by this opportunity, please apply with your CV and cover letter to help us learn more about you. If you require further information or assistance with your application, please reach out to our People team at [contact information].

Required Experience :

Unclear Seniority

Key Skills

Administrative Functions, office supplies, Personnel Matters, Records Management, Office Procedures, Space Management, Daily Operations, Administrative Policies, Personnel Management, Administrative Services, Interpersonal skills, Telephone Calls, Travel Arrangements, Administrative Procedures, Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Create a job alert for this search