Administration Supervisor (40hr) - Sportscene - Maponya Mall

TFG (The Foschini Group); Gauteng; On-site; ZAR 15 000 - 25 000; Full time

Job summary

Join a dynamic and innovative retail team that shapes streetwear culture in South Africa. In this role, you will assist in store operations, ensuring compliance and enhancing customer experiences. With a focus on fashion and customer service, you'll work in a vibrant environment that encourages creativity and teamwork. This is an exciting opportunity to develop your skills in a fast-paced setting while contributing to a brand that inspires customers to live their best lives. Be part of a company that values growth and innovation, making a significant impact in the retail industry.

Qualifications

• Minimum of 3 years retail or administrative experience required.
• Grade 12 qualification is essential.

Responsibilities

• Assist Store Manager with stock takes and store administration.
• Monitor stock movement and implement risk management procedures.
• Process customer transactions via the retail POS system.

Skills

Interest in fashion

Good administrative skills

Passion for excellent customer service

Computer literate

Ability to work under pressure

Professional communication skills

Strong planning and organizational skills

Ability to work independently

High attention to detail

Education

Grade 12 qualification

Job description

Responsibilities

• Assist the Store Manager with stock takes and store administration.
• Monitor and analyze stock movement within the store.
• Implement risk management procedures to mitigate stock losses and shrinkage.
• Ensure compliance with all administrative, systems, and reporting procedures.
• Extract store reports to analyze store turnover and stock performance.
• Understand and present information to the Store Manager.
• Organize and maintain in-store filing systems.
• Monitor and control cash or transactional activities to ensure procedures are followed.
• Uphold in-store safety and security procedures.
• Process customer transactions via the retail POS system.
• Identify customer needs through professional engagement and communication.
• Establish customer loyalty by promoting cash reward programs.
• Take initiative to improve customer experience and satisfaction.
• Adhere to visual merchandising principles and housekeeping procedures.
• Continuously develop selling skills and product knowledge.
• Work within a team to meet sales targets and implement store objectives.
• Stay updated with the latest fashion trends.

Qualifications

• Grade 12 qualification.
• Minimum of 3 years retail or administrative experience.

Skills

• Interest in fashion.
• Good administrative skills.
• Passion for excellent customer service and sales environment.
• Computer literate.
• Ability to work under pressure and shifts.
• Professional communication skills.
• Strong planning and organizational skills.
• Ability to work independently and take initiative.
• High attention to detail.

Behaviors for Success

• Embrace new opportunities and challenges with energy and enthusiasm.
• Build strong relationships inside and outside the organization.
• Deliver customer-centric solutions and build customer relationships.
• Make timely decisions to advance organizational goals.
• Adopt innovations in digital and technological applications.
• Create a motivating environment for team members.
• Reflect on personal strengths and weaknesses for continuous improvement.
• Maintain good verbal and written communication skills.
• Manage multiple tasks in a fast-paced environment.

Additional Information

Preference will be given to candidates from designated groups in terms of the Employment Equity Act.

About Us

TFG is a diversified retail portfolio of 34 brands, inspiring customers to live their best lives. We aim to create remarkable omnichannel experiences and offer growth opportunities across our brands. Join us and make an industry impact.

About The Team

At Sportscene, be part of a brand shaping streetwear culture in South Africa, working with top global and local brands, at the forefront of trends and youth fashion. Make your mark in a vibrant culture.