Administration, Marketing & E-Commerce Coordinator | Managed People Solutions | Sandton | Gauteng

Managed People Solutions; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic staffing agency is searching for a proactive Administration, Marketing & E-Commerce Coordinator in Sandton, Johannesburg. The ideal candidate will handle customer inquiries, manage online store operations, and lead digital marketing initiatives. Qualifications include a degree in Marketing or a related field and 3-5 years of relevant experience. This role offers a vibrant work environment focused on customer satisfaction and creative engagement.

Qualifications

• 3-5 years experience in e-commerce, digital marketing, or administrative coordination.
• Proven experience managing Shopify or similar online store platforms.
• Strong understanding of social media and email marketing tools.

Responsibilities

• Respond promptly to customer emails, phone calls, and social DMs.
• Manage general enquiries and product questions.
• Prepare/send online customer quotes and follow up.

Skills

Proactive communication

Administrative skills

Digital marketing skills

Social media management

Education

Diploma or degree in Marketing or related field

Tools

Shopify

Canva

Adobe Creative Suite

Job description

Our client is seeking a proactive, organised, and creative Administration, Marketing & E-Commerce Coordinator based in Sandton, Johannesburg. The ideal candidate will be a hands-on multitasker with strong administrative and digital marketing skills, capable of ensuring smooth operations and delivering excellent customer experiences.

Responsibilities

• Respond promptly to all customer emails, phone calls, and social DMs.
• Manage general enquiries, product questions, and event-related FAQs.
• Prepare/send online customer quotes and follow up to close sales.
• Liaise with corporate clients for event booking details, invoicing, confirmations (then hand over to Experience Manager for bespoke quotes).
• Manage after-sales comms (thank-you emails, review requests).
• Coordinate event booking confirmations, reminder emails, guest list updates.
• Act as the main contact for online order processing.
• Book couriers via Bob Go for all online orders.
• Liaise with production to ensure correct/timely packing and dispatch.
• Ensure tracking numbers are generated and sent to customers.
• Troubleshoot delivery issues and resolve complaints quickly.
• Maintain accurate dispatch records for reporting/follow-up.
• Update/manage Shopify product/event listings, pricing, descriptions, imagery.
• Create/maintain banners, homepage features, seasonal landing pages.
• Monitor stock levels in Shopify and flag replenishment needs.
• Set up promo codes/discounts/limited offers as briefed.
• Analyse store data for conversion and AOV improvements.
• Support Owner/Experience Manager to implement strategies.
• Schedule/post content by the marketing calendar.
• Monitor engagement and report reach/clicks/conversions.
• Assist with paid ads (FB/IG/Google) as briefed.
• Coordinate influencer gifting and brand collaborations.
• Plan, design, and send newsletters (events, releases, offers).
• Write brand-aligned copy; source visuals.
• Segment lists for targeted mailings.
• Track opens/CTR/conversions and refine.
• Capture/edit photo/video for products/events/BTS.
• Prepare video content for social, web, and email.
• Maintain an organised digital asset library.
• Monthly reports: online sales, campaign performance, social engagement.
• Provide actionable insights (what to do next, not just numbers).
• Maintain accurate customer records; help grow the subscriber database from events, online orders, and in-store sign-ups.

Qualifications and Experience

• Diploma or degree in Marketing, Business Administration, Communications, E-Commerce, or related field.
• 3–5 years of experience in e-commerce, digital marketing, or administrative coordination.
• Proven experience managing Shopify or similar online store platforms.
• Strong understanding of social media marketing (Instagram, Facebook, TikTok, LinkedIn) and email marketing tools.
• Experience creating, scheduling, and analysing online content and campaigns.
• Basic design skills with familiarity in Canva, Adobe Creative Suite, or similar.
• Excellent written and verbal communication skills; ability to write engaging, brand-aligned copy.

Please do not apply for the position if you do not meet the requirements.

Should you not receive a response to your application within two weeks please consider your application unsuccessful.