Administration Manager - Commercial Operations (FMCG)

Limpopo Personnel; Milnerton; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A dynamic personnel agency seeks an experienced administrative support professional to assist the Commercial Director. Key responsibilities include diary management, travel coordination, and preparing reports. Candidates must have a tertiary qualification, strong financial skills, and experience in a similar role. Excellent customer service and analytical skills are essential for success in this position.

Qualifications

• Relevant working experience in an administrative / coordinative capacity essential.
• Valid driver's license required.

Responsibilities

• Provide full administrative support to the Commercial Director.
• Prepare customized reports daily, weekly, and monthly.
• Manage credit card expenses process.
• Coordinate travel arrangements for the commercial division.
• Contribute to maximizing sales opportunities within the team.

Skills

Customer service-oriented

Detail- and analytically-oriented

Organized / Structured

Strong financial acumen

Goal-driven

Excellent time management skills

Effective communicator

Education

Tertiary qualification in a related field

Tools

MS Office Suite

Job description

Qualification and Experience

• Tertiary qualification in a related field
• Relevant working experience in an administrative / coordinative capacity essential
• Computer Literacy in MS Office Suite, with specific reference to Excel (intermediate to advanced)
• Valid driver's license

Knowledge, Skills and Attributes :

• Customer service-oriented
• Detail- and analytically-oriented
• Organized / Structured
• Strong financial acumen
• Goal-driven
• Excellent time management skills
• Ability to accept responsibility and accountability
• Effective communicator

Role and responsibilities :

Management & Department administrative support (Commercial Division)

• Provide full administrative support to the Commercial Director and relevant departments, including diary management, PR, travel arrangements, liaison, presentations, and minutes of meetings
• Manage credit card expenses process
• Coordinate travel arrangements for the commercial division
• Maintain direct liaison with external stakeholders

Commercial administration

• Prepare customized reports daily, weekly, and monthly
• Manage internal projects
• Oversee purchase order capturing and ensure timely payments
• Handle commission administration
• Manage daily communication regarding key customer pricing
• Ensure departmental compliance with policies and procedures
• Address customer queries
• Oversee the department's KRA process

Demand planning

• Contribute to maximizing sales opportunities within the team
• Participate in MRP planning
• Gather sales planning information from the team
• Review data and act on red flags
• Weekly review of planned vs. actual sales and draft sales orders
• Manage draft sales orders, linking Sales and Sales Admin
• Coordinate between commercial, planning, and supply chain regarding order date movements and priorities

Data analysis

• Internal sales analysis (monthly, quarterly, bi-annual)
• Analyze sales baskets based on specific parameters
• Manage deadlines effectively
• External sales data analysis from third parties
• Conduct distribution and gap analysis
• Analyze competition activity and opportunities
• Create reports and calculate brand equity

Customer relationship management / Event management

• Develop strategies to enhance customer retention
• Liaise with key customers
• Build and implement CRM strategies
• Manage all aspects of event planning and execution

Health and Safety

• Participate in safety forums and meetings
• Follow up on safety activities and report incidents
• Attend safety education programs
• Comply with safety policies and procedures
• Distribute safety information as needed
• Wear protective clothing when applicable

Employee management and development

• Ensure compliance with procedures and policies
• Define clear job profiles for team members
• Conduct regular goal reviews
• Provide coaching and mentoring
• Develop individual development plans
• Allocate resources effectively
• Communicate team activities clearly
• Implement succession planning to meet future business needs